Technical Support Engineer
Company: Adobe
Location: Lehi
Posted on: May 4, 2024
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Job Description:
Our Company
Changing the world through digital experiences is what Adobe's all
about. We give everyone-from emerging artists to global
brands-everything they need to design and deliver exceptional
digital experiences! We're passionate about empowering people to
create beautiful and powerful images, videos, and apps, and
transform how companies interact with customers across every
screen.
We're on a mission to hire the very best and are committed to
creating exceptional employee experiences where everyone is
respected and has access to equal opportunity. We realize that new
ideas can come from everywhere in the organization, and we know the
next big idea could be yours!
Our company
At Adobe, we're changing the world. How? We give people the tools
to bring their ideas to life and build content that makes life more
fun and work more meaningful. We give businesses and organizations
the power to truly engage their customers. We're the ones behind
the gorgeously designed content that streams across your laptop,
TV, phone, and tablet every day and the ones who harness the
massive power of big data to help companies move from data to
insight and insight to action by delivering content that people
crave most.
We're a company that understands that product innovation comes from
people innovation, and that's why we invest in cultivating leaders
throughout the organization. If you're passionate about leading
from where you sit, join us.
The Challenge
The Adobe Digital Experience Customer Support team provides round
the clock technical assistance for the Adobe Analytics Solution. We
are the key contacts between customers and internal departments to
maintain satisfaction and resolution to all customer issues.
Premier Technical Support Engineers provide accurate and timely
technical support to Adobe customers via telephone and portal. They
manage support issues of complex and technical nature with varying
degrees of priority. They address incidents within predetermined
service levels, requiring the ability to multi-task and prioritize.
The Premier Named Support Engineer will also be the primary support
contact for designated Premier Elite and Premier Enterprise
customers and will carry out proactive projects designed to manage
the risk profile of key accounts.
What you'll do
Our compensation reflects the cost of labor across several U.S.
geographic markets, and we pay differently based on those defined
markets. The U.S. pay range for this position is $71,600 --
$142,700 annually. Pay within this range varies by work location
and may also depend on job-related knowledge, skills, and
experience. Your recruiter can share more about the specific salary
range for the job location during the hiring process.
At Adobe, for sales roles starting salaries are expressed as total
target compensation (TTC = base + commission), and short-term
incentives are in the form of sales commission plans. Non-sales
roles starting salaries are expressed as base salary and short-term
incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives
in the form of a new hire equity award.
Adobe is proud to be an Equal Employment Opportunity and
affirmative action employer. We do not discriminate based on
gender, race or color, ethnicity or national origin, age,
disability, religion, sexual orientation, gender identity or
expression, veteran status, or any other applicable characteristics
protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If
you have a disability or special need that requires accommodation
to navigate our website or complete the application process, email
accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has
policies in place to ensure that we do not enter into illegal
agreements with other companies to not recruit or hire each other's
employees.
Keywords: Adobe, Draper , Technical Support Engineer, Engineering , Lehi, Utah
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