Customer Care Representative
Company: Golden Customer Care
Location: Salt Lake City
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Golden Customer Care is the
human touchpoint for some of the largest health, wellness, beauty,
and pet brands online. Through superior knowledge of our products
and a drive to solve concerns quickly and thoroughly, we are able
to maintain the highest levels of customer happiness and
satisfaction. We're Looking For A: Customer Care Representative
Remote: Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana,
Minnesota, Nevada, New Mexico, Ohio, Tennessee, Utah, and Wyoming
Training Schedule: Paid virtual training (4-5 weeks) 8:00 AM to
4:30 PM MST Monday-Friday Call Center Hours of Operation: All
shifts include working both weekend days 7:00AM-6:00PM MST
Monday-Friday 7:00AM-5:00PM MST Saturday/Sunday The Golden
Difference. How are we different from other companies? Medical,
Dental, and Vision insurance for no cost on employee-only plans;
75% of premium coverage when enrolling dependents Employee Stock
Ownership Plan (You're part owner of GCC). Learn more. 401k
retirement contribution with company matching up to 3.5% 10 days of
paid vacation, 6 days/48 hours of paid sick time plus holidays
Internet reimbursement Massive room for professional growth and
results-based pay increases Actually fun virtual & in-person events
What You'll Be Doing: Use multiple systems simultaneously to
resolve customer inquiries efficiently Research and reconcile
problems by clarifying the customers concern, determining the root
cause of the issue, and explaining the best solution to resolve the
issue satisfactorily Address customer complaints effectively,
offering suitable solutions and alternatives to ensure swift
resolution and customer satisfaction Engage customers in
reconsidering cancellation by highlighting benefits and informing
them of available deals and promotions, aiming to retain their
loyalty and satisfaction when applicable Correct/update customer
information accurately as needed to ensure current and reliable
records Document customer requests and actions taken on the
customer's account to ensure comprehensive and precise account
records Efficiently fulfill customer order requests to enhance
their experience and encourage repeat business Assist customers
with order status inquiries and provide shipping information
promptly to enhance their confidence in our service and ensure a
positive experience Meet standard contact center performance
metrics to uphold the quality of service provided to customers and
enhance overall customer satisfaction Provide customer feedback to
management regarding products, trends, and customer issues to
facilitate continuous improvement and enhance overall customer
satisfaction Follow communication procedures, guidelines, and
policies to maintain consistency and professionalism in
interactions with customers, thereby enhancing their experience and
fostering customer satisfaction Preferred Qualifications (Note:
These are preferred and not required. We strongly encourage you to
apply even if you don't tick ALL of these boxes.): High school
diploma or GED 1-2 Years in a customer service role 1 year customer
service in a contact center setting (preferred) Proficiency using
Windows-based applications, Google Suite (Sheets, Docs), and
Microsoft Office software programs (Excel, Word) (preferred)
Working knowledge of call center systems and/or workflows We will
consider for employment all qualified applicants with criminal
histories in a manner consistent with applicable law. Click here to
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Keywords: Golden Customer Care, Draper , Customer Care Representative, Customer Service & Call Center , Salt Lake City, Utah
