Customer Service Manager
Location: North Salt Lake
Posted on: June 23, 2025
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Job Description:
Customer Service Manager opportunity available with reputable
packaging/foam company! This Jobot Job is hosted by: Marcus Curiel
Are you a fit? Easy Apply now by clicking the "Apply Now" button
and sending us your resume. Salary: $70,000 - $95,000 per year A
bit about us: A leading provider of custom packaging solutions
based in Utah, this company specializes in designing and
manufacturing corrugated boxes, retail displays, and protective
packaging tailored to meet the needs of businesses across
industries. With in-house design capabilities and advanced
production equipment, they offer fast turnaround times,
high-quality printing, and responsive customer service. Their
commitment to sustainability, innovation, and reliability has made
them a trusted partner for companies seeking cost-effective and
brand-enhancing packaging solutions. We are growing and looking for
a Customer Service Manager to join our team! Why join us? Strong
company culture. Competitive compensation package. Comprehensive
employer-paid benefits package. Professional development and growth
opportunities. Job Details Key Responsibilities: Lead and mentor a
team of customer service representatives, ensuring timely and
accurate handling of client orders, inquiries, and issue resolution
Develop and implement service protocols and workflows that support
operational efficiency and positive client outcomes Act as the
escalation point for key accounts and complex order issues,
ensuring follow-through and communication across departments
Monitor KPIs, track service levels, and provide regular reports to
senior leadership Collaborate cross-functionally with sales,
production, and shipping teams to improve overall customer
experience Qualifications: 5 years of customer service experience,
with at least 2 years in a supervisory or management role
Background in manufacturing, packaging, or custom-order
environments strongly preferred Strong leadership, communication,
and conflict-resolution skills Proficiency in CRM systems and
Microsoft Office; ERP system experience a plus Interested in
hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive
work environment that celebrates diversity and all qualified
candidates receive consideration for employment without regard to
race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state or local laws. Sometimes Jobot is
required to perform background checks with your authorization.
Jobot will consider qualified candidates with criminal histories in
a manner consistent with any applicable federal, state, or local
law regarding criminal backgrounds, including but not limited to
the Los Angeles Fair Chance Initiative for Hiring and the San
Francisco Fair Chance Ordinance.
Keywords: , Draper , Customer Service Manager, Customer Service & Call Center , North Salt Lake, Utah
