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Desktop Support Engineer

Company: CSS Corp
Location: Draper
Posted on: February 22, 2021

Job Description:

Job DescriptionCSS Corp is looking for an energetic, ambitious, and team-oriented Desktop Support Engineer with a strong work ethic. Summary/Objective:-----Execute transactions/tickets as per client provided guidelines and timelines and follows the process with the objective of meeting defined SLA. Job DescriptionEssential Functions:1. Working knowledge on Operating Systems : Windows 10 Professional2. Knowledge on desktop side - Active Directory, DHCP, DNS, File servers. Basic knowledge and skills : TCP IP / VLAN / WIFI, Basic Information security knowledge. OS and Application installation Skills : OS Imaging using WDS, O365, MS OneDrive, Mcaffee AV Suite, Encryption security and proprietary software3. Hardware and Software - troubleshooting skills and vendor support coordination, RMA, Avaya - IP Phone, Soft phone application - Basic configuration skills.4. Asset Inventory Skills : Hardware and Software inventory to be maintained - both inhouse and externally supplied5. Remote troubleshooting skills for computers over a session and phone call. Handling logistics in sending and receiving laptop units for users stationed externally6. Basic knowledge about Polycom Video conference stations7. Coordinating with domain teams and command centers during troubleshootingOther Functions:1. Act as the initial point of contact for all computer and system related concerns from clients or other employees2. Opens trouble tickets as needed when customers call in with technical problems3. Organize and file documentation pertaining to warranties and instructional guides forcomputer hardware4. Resolve technical issues related to network interruptions5. Install and configure computer systems and applications within the company6. Direct customer to the appropriate customer service group when calls come in which are not handled by the Help Desk7. Work Environment/Physical Demands: Discussing trouble-ticket activity and incidents in face-to-face meetings with team management, Prolonged sitting at a desk in a supportive office chair.8. Typing incident notes, compiling reports and troubleshooting Help Desk incidents to resolution9. Working in a call center environment and maintaining required business hours.Required Education/Experience and Competencies:1. High School or GED required; AA or BA degree is desired2. IT Certifications: A+, Network+, MCP, CCNA or other certifications are desired3. 1 - 2 years of help desk experience in a call center environment (or equivalent) is required4. Willingness/ability to work overtime to support customers5. Telephone communication skills; remain empathetic and courteous while speaking to customers about frustrating, complicated IT problems6. Good written communication skills; type updates to trouble tickets to include detailed troubleshooting comments and details; must demonstrate close attention to detail* Job Type: Full-time

Keywords: CSS Corp, Draper , Desktop Support Engineer, Engineering , Draper, Utah

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