Sr. IT Operations Engineer
Company: Pluralsight
Location: Draper
Posted on: May 11, 2022
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Job Description:
Job Description: Pluralsight is the technology workforce
development company that helps teams build better products by
knowing more and working better together. Using our Skills and Flow
products, teams can develop critical skills, improve processes and
gain insights through data. We build this exciting product
ecosystem by working with smart people and uniting behind a passion
for what tech can create. We're a group of good-natured, nimble
go-getters dedicated to helping people and businesses build better
with technology. That means when we see opportunities to create, we
go for it. We don't let the unknown stop us from solving challenges
and winning together. And most importantly, we treat each other
like adults. If you can see possibilities where others see
problems, have candid conversations to ensure all voices are heard
and thrive in a collaborative environment, you'll do some of the
best work of your career here. As a Senior IT Operations Engineer,
you help the democratization of technology skills by supporting the
technology needs of the business. You will provide leadership
within the IT Operations team on training and in selecting
technologies. The help you provide and the projects you deliver
will help the business reach and exceed its business goals. You
will interact with every department to ensure that their IT needs
are met. Your fellow team members are just as committed to
delivering an outstanding IT experience as you are! Whether it's
email, hardware, or SaaS software, the business looks to you for
mentorship on difficult issues and to better integrate technology
in their day-to-day. Who you're committed to being: A self-starter:
Personal responsibility and accountability is meaningful at
Pluralsight. Problem Solver: Seek and identify the root cause of
end user technology issues. Team Member: Although our team is
global - we share responsibilities and partner together to deliver.
Mentor: Provide guidance and training to other members of the IT
teams. Communicator: Effective communication is vital to working as
a team. You are your word: When you make commitments, you deliver.
A lifelong learner: Everyone at Pluralsight is dedicated to having
an open mind and learning from those around them. What you'll own:
Responsible for installation, configuration, and ongoing
maintenance of IT Services. Provide support for mobile users who
work at home, travel, or work from a remote office, using remote
management tools Respond to all end user support issues in a timely
and professional manner Remote and desk-side installation of
various software packages, engineering tools, and patches Provide
documentation for both the IT team and end users Support processes
for IT Systems Make recommendations for service and technology
improvements Experience you'll need: 4+ years experience in owning
Software-as-a-Service solutions. 4+ years working with Cloud
platforms, Identity and Access Management as well as IT Service
Management platforms. Experience integrating Okta including SCIM
and SAML preferred solutions Experience building integrations
between SaaS platforms preferred Experience with the following
preferred: ServiceNow, AWS, Workday, Okta preferred. Strong
attention to detail with the ability to coordinate, prioritize, and
lead multiple tasks. Strong Hardware and software troubleshooting
skills a must Creative thinking and excellent problem solving
skills Excellent written and verbal communication skills Bring
yourself. Pluralsight is an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics,
disability, age or veteran status. #LI-BD2
Keywords: Pluralsight, Draper , Sr. IT Operations Engineer, Engineering , Draper, Utah
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