Sr. IT Operations Engineer

Company: Pluralsight
Location: Draper
Posted on: May 11, 2022

Job Description:

Job Description: Pluralsight is the technology workforce development company that helps teams build better products by knowing more and working better together. Using our Skills and Flow products, teams can develop critical skills, improve processes and gain insights through data. We build this exciting product ecosystem by working with smart people and uniting behind a passion for what tech can create. We're a group of good-natured, nimble go-getters dedicated to helping people and businesses build better with technology. That means when we see opportunities to create, we go for it. We don't let the unknown stop us from solving challenges and winning together. And most importantly, we treat each other like adults. If you can see possibilities where others see problems, have candid conversations to ensure all voices are heard and thrive in a collaborative environment, you'll do some of the best work of your career here. As a Senior IT Operations Engineer, you help the democratization of technology skills by supporting the technology needs of the business. You will provide leadership within the IT Operations team on training and in selecting technologies. The help you provide and the projects you deliver will help the business reach and exceed its business goals. You will interact with every department to ensure that their IT needs are met. Your fellow team members are just as committed to delivering an outstanding IT experience as you are! Whether it's email, hardware, or SaaS software, the business looks to you for mentorship on difficult issues and to better integrate technology in their day-to-day. Who you're committed to being: A self-starter: Personal responsibility and accountability is meaningful at Pluralsight. Problem Solver: Seek and identify the root cause of end user technology issues. Team Member: Although our team is global - we share responsibilities and partner together to deliver. Mentor: Provide guidance and training to other members of the IT teams. Communicator: Effective communication is vital to working as a team. You are your word: When you make commitments, you deliver. A lifelong learner: Everyone at Pluralsight is dedicated to having an open mind and learning from those around them. What you'll own: Responsible for installation, configuration, and ongoing maintenance of IT Services. Provide support for mobile users who work at home, travel, or work from a remote office, using remote management tools Respond to all end user support issues in a timely and professional manner Remote and desk-side installation of various software packages, engineering tools, and patches Provide documentation for both the IT team and end users Support processes for IT Systems Make recommendations for service and technology improvements Experience you'll need: 4+ years experience in owning Software-as-a-Service solutions. 4+ years working with Cloud platforms, Identity and Access Management as well as IT Service Management platforms. Experience integrating Okta including SCIM and SAML preferred solutions Experience building integrations between SaaS platforms preferred Experience with the following preferred: ServiceNow, AWS, Workday, Okta preferred. Strong attention to detail with the ability to coordinate, prioritize, and lead multiple tasks. Strong Hardware and software troubleshooting skills a must Creative thinking and excellent problem solving skills Excellent written and verbal communication skills Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. #LI-BD2

Keywords: Pluralsight, Draper , Sr. IT Operations Engineer, Engineering , Draper, Utah