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VP, Enterprise Service Delivery

Company: HealthEquity, Inc.
Location: Draper
Posted on: February 24, 2021

Job Description:

VP, Enterprise Service Delivery in Draper, Utah - Careers at Draper Office Please Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job. Welcome page Welcome page Returning Candidate? Log back in! VP, Enterprise Service Delivery Job Locations US-UT-Draper - US-TX-Irving Category Operations Overview We are-- CONNECTING HEALTH AND WEALTH. --Come be part of remarkable. How you can make a difference The VP, Enterprise Service Delivery is responsible for ensuring the successful delivery of services for all B2B - Business-to-business relationships. This will ensure that repeatable processes are established to provide consistent experiences to our partners and clients, establish and enhance KPIs and reporting across the business with a service focus, enable service delivery managers with the tools and training to be successful, and continue to invest in the growth and development of our world class delivery teams. What you'll be doing

  • Responsible for developing and managing the overall service delivery strategy and operations to our partners and clients
  • Develop an organizational structure and team to deliver high value add services and solutions that exceed customer expectations
  • Identify critical processes and tools to track internal and external work requests, keep partners and clients updated with regular status reports, identify risk triggers, and escalate quickly, and drive improvement opportunities
  • Ensure all service delivery teams are working consistently, are enabled with requisite tools, and gain efficiencies
  • Serve as executive contact for key partner meetings, escalations, etc.
  • Manage team capacity and resource forecasting
  • Seek out and hire top talent, develop, and promote existing talent, and build strong leaders
  • Partner closely with Marketing, Sales and Relationship Management teams to ensure service efforts and account growth efforts are aligned and adding value
  • Budget management for assigned teams and expenses
  • Monitor reporting across the company (reference health, partner NPS, member base NPS, open issue volume, issue cycle time, partners out to bid, interaction volume, etc.)
  • Lead advocate and voice for B2B partners regarding their service experience with HQY
  • Engage with other leaders and teams across the business on cross-functional initiatives
  • Establish goals and initiatives to facilitate the purple service What you will need to be successful
    • Bachelor's Degree or equivalent work experience; Master's Degree preferred
    • A minimum of 8 years' leadership experience
    • A minimum of 8 years' experience managing complex projects, clients, partners, and organizations
    • Genuine excitement to serve and spend time with our partners / customers
    • Passion for operational excellence and process improvement
    • Calm under pressure and top-notch issue management leadership skills
    • Demonstrated experience implementing KPIs and reporting tools
    • Experience as a people manager and success growing high-pace teams
    • Strong analytical and problem-solving skills
    • Proficient knowledge of healthcare and consumer directed benefits package
    • Well organized, manages time wisely
    • Proven track record of establishing strong, executive level customer relationships
    • Business acumen and financial (P&L) skills/metrics driven
    • Proven experience managing remote resources and large teams
    • Strong collaborator with successful track record of working in a matrix organizational structure
    • Ability to travel up to 30% Benefits and perks
      • Medical, Dental, Vision
      • 401(k) match
      • Paid Maternity/Paternity leave
      • Ongoing education--
      • Purple with Purpose (paid volunteer time off)
      • HSA contribution and match
      • Award winning Wellness Program
      • Consumer Driven Healthcare (CDH) education Why work for HealthEquity HealthEquity has a vision that-- by--2030 we will make HSAs as wide-spread and popular as retirement accounts. --We are passionate about providing a solution that allows American families to-- connect health and wealth --and-- build health savings --for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars. We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our-- purple --culture drives a remarkable experience. Our advice to you HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun--- we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion. HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring - under federal, state and local laws. Options Apply for this job online Apply Share Email this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Loading... Application FAQs Software Powered by iCIMS
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Keywords: HealthEquity, Inc., Draper , VP, Enterprise Service Delivery, Executive , Draper, Utah

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