Mortgage Operations Manager
Company: Castle & Cooke Mortgage
Location: Draper
Posted on: February 25, 2021
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Job Description:
PRIMARY PURPOSE OF THE POSITION:Supervise the functions of the
Processors and Loan Coordinators located in the Consumer Direct
Dallas and Draper branches and provide back-up support to the VP
Processing Manager as needed. Monitor workflow and quality of
Processors and Loan Coordinators performance to ensure the
processing department meets expectations of file review within 24
hrs. Exemplifies excellent customer service and quality in all work
completed.The Processing Manager will report to the VP Processing,
Director of Operations & CEO.GENERAL RESPONSIBILITIES OF THE
POSITIONTo oversee the daily functions of the Processors and Loan
Coordinators which:* Train new processors that are hired for the
Consumer Direct branches as well as any branch that needs processor
training assistance.* Oversee new processors, reviewing their new
file submissions to ensure complete files are submitted to
underwriting.* Examines documents to ensure accuracy and compliance
with underwriting guidelines.* Answer any questions and be of
assistance to Processors and Loan Coordinators* Monitor and assign
new files to processors* Monitor Loan Coordinator's files that are
submitted to the Processing Queue and their performing of the
initial setup of the loan for processors by completing a specific
number of tasks that are outlined on the Loan Coordinator
Checklist* Establish and maintain an efficient and productive
working environment within the department based on continuous and
effective staff communication* Assist with pipeline management and
keep open communication with the field regarding turn times of
loans.* Works with the Underwriting, Closing, Funding and
Post-Closing departments to resolve any follow up documentation
required* Provide processing of loans as needed/workload balance*
Provide support to the VP Processing ManagerMAJOR RESPONSIBILITIES
OF THE POSITION * Continuously update and ensure standard operating
processing policies and procedures.* Set service level standards
and ensure loans are processed within the standards* Create new
hire Processor trainings and assist in training all new
hires.Skills: * Mortgage processing experience required* Extensive
knowledge of Conventional, FHA, VA and USDA, Bond loan programs*
Management/Supervisory experience required* Must have knowledge of
commonly used concepts, practices and procedures within the
mortgage field* Excellent responsiveness to emails and phone calls*
Excellent oral and written communication skills
Keywords: Castle & Cooke Mortgage, Draper , Mortgage Operations Manager, Executive , Draper, Utah
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