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Workforce Manager

Company: Acima Credit
Location: Draper
Posted on: November 22, 2021

Job Description:

ACIMAThe Workforce Manager is responsible for researching, resolving, and responding to scheduling conflicts and requests while maintaining a high level of productivity and accuracy. This position is required to make independent decisions for appropriate action to be taken within Attendance Policy/Guidelines. They need to maintain accurate and properly documented communication of all scheduling conversations while ensuring staffing needs are adequately met. This position is required to/may work on projects/matters that range in complexity in a support role to all other departments. This individual will need to get their WFO certification from InContact and will work closely with the call center management to forecast and schedule call center staff to meet department needs.This individual will be assigned to manage and develop any WFM tools acquired by Acima and be expected to be an expert in the software. The WFM will also be responsible for the following: forecasting, staffing calculations, schedule creation, time card accuracy, schedule adherence, FMLA and LOA tracking, covid and holiday pay monitoring and more.Compensation and BenefitsAcima understands that employment is the sum of many parts. Our compensation is very competitive, starting at $40,000 to $50,000 depending on experience. Our total benefits round out what we feel is a complete package.From day one you'll experience:

  • A beautiful office conveniently located right off I-15
  • Wonderful opportunities for movement (because we're growing so fast!)
  • Department snacks and treats
  • Employee referral bonus program
  • Casual dress code policyAfter 60 days you'll have access to:
    • Medical, dental, and vision insurance
    • Supplemental insurance (long-term/short-term disability, life insurance, etc.)
    • Health Savings Account (HSA) with Company Match
    • Company paid holidays
    • Paid time off (PTO)After 90 days you'll have access to:
      • 401(k) plan
      • Tuition Reimbursement for STEM, Accounting, or Finance undergrad degrees
      • Daycare Reimbursement is available for qualifying employees. Acima will reimburse 25% of childcare costs up to $250 per month.About AcimaAcima, based in Draper, Utah is a young and dynamic leasing company that provides consumers alternative financing options for life necessities otherwise would not be available to them. We help provide third party leasing options for items ranging from tires/wheels to furniture and appliances. Acima is recognized as one of the fastest growing companies by the Mountain West Capital Network and the Utah Business Magazine. We are in need of awesome people to continue such growth. Here you'll find a place where you can learn, progress and grow professionally in a friendly environment that fosters open communication and team cooperation.#FSCA

Keywords: Acima Credit, Draper , Workforce Manager, Executive , Draper, Utah

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