Business Operations Manager
Company: Bluegreen Vacations
Location: Draper
Posted on: May 9, 2022
Job Description:
Business Operations Manager Draper, UT, USA Req #4828 Thursday,
April 14, 2022 The Business Operations Manager is a
multi-task-oriented position responsible for assisting the Director
of Field Administration in overseeing and supervising the day to
day operation of the Quality Assurance Specialists along with
training and performance management. The Business Operations
Manager also provides Sales support for the Front Line and In-House
teams. This position requires excellent customer service, ability
to lead and mentor a team, organizational skills, computer
literacy, depth of contract/product knowledge and attention to
detail. -All responsibilities are to be accomplished while
upholding and exhibiting our -core values: customer obsession,
excellence, surprise and delight, innovation, simplicity,
integrity, trust, agility. Responsibilities: - -
- Responsible for recruiting, training, coaching and performance
managing a team of Quality Assurance Specialists.
- Bus Ops Manager is responsible and held accountable for their
assigned team's performance from Medallia, Contract Errors, PAC, TP
PAC, Cancellation Percentages, retention of associates as well as
other assigned goals. - -
- Provide on-going development of the QAS in order to ensure
excellent customer service is provided by adhering to closing
requirements and proper product knowledge. - -
- Ensure compliance with established policies, procedures and
systems. -
- Work closely with the Sales Management team to ensure smooth
transition of guest from TO/BBB Rep to QAS.
- Ensure all QAS's are following scripts as outlined. -
- Provide Sales support and assist in answering questions from
DOS, In-House Manager and Inventory Specialist. -
- Responsible for handling escalated customer service
issues.
- Ensures closings and contract data entry goals are met.
- Should have an ongoing desire to grow with the company and be
able to relocate - Requirements:
- High School Diploma or equivalent (G.E.D). College
preferred.
- Six months' hands on computer experience, one-year general
office experience or relevant courses. Must be a quick learner,
friendly, and able to connect with different personality types to
facilitate a connection with new owners. - -
- MS Office, Outlook, Word, Excel and Synergy, Internet Explorer,
SPI, LSAMS, AS400, good overall computer literacy and
written/verbal communication skills. Knowledge of Bluegreen product
line, exchange affiliations, benefits, and basic sales training
essential.
- Must have good interpersonal skills and maintain a professional
yet friendly attitude in an often highly paced and pressured sales
environment. - Attention to detail, follow up skills, and strong
work ethic are essential. - - At Bluegreen Vacations, the health,
safety and wellbeing of our associates, owners and guests are a top
priority. In order to comply with state and local COVID-19
mandates, and in alignment with the most recent CDC guidelines, we
have implemented various safety protocols within our operations,
such as wearing masks and conducting temperature checks and health
screenings for our associates. We promote fresh air and good
hygiene, take great care to properly clean and sanitize our
facilities, and offer associate benefits such as paid vacation and
sick time, and paid time off to get your COVID-19 vaccine. We are
all in this together! Our goal is to improve the quality of
work/life by providing equal employment opportunities for all
candidates and team members. Bluegreen Vacations Corporation
believes that diversity and inclusion is critical to our success,
and we seek to recruit, develop and retain the most talented people
from a broad candidate pool. We are a drug-free workplace, and if
offered employment, -candidate -must be willing to submit to a
background check/drug test. -EOE/DFW--- - Other details
- Job Family Business Process/Service Quality
- Job Function Merit Only
- Pay Type Salary
Keywords: Bluegreen Vacations, Draper , Business Operations Manager, Executive , Draper, Utah
Didn't find what you're looking for? Search again!
Loading more jobs...