Customer Service Specialist

Company: Acima Credit
Location: Draper
Posted on: November 19, 2021

Job Description:

As a Customer Service Representative you will take inbound calls to assist customers by answering questions regarding their lease agreement, help manage customer payment scheduling, process payments, and close paid leases. Our Customer Service Representatives provide world-class, professional support and service to our valued customers.Why should you join?Acima is a dynamic leasing company that provides consumers alternative financing options for life necessities otherwise would not be available to them. Acima is a great opportunity for those who are looking to gain professional experience to kick start their careers. People come to work with us because of our great culture and work environment and the opportunity for growth. Getting started with Acima unlocks opportunities you won't find at other companies!COVID UpdateThroughout the COVID pandemic, we have remained unwavering in terms of our commitment to the health of our coworkers and customers. To further maintain a safe work environment, new coworkers should be vaccinated by their start date. RAC is an equal opportunity employer, and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.CompensationHourly pay *starting at $16/hour day of employment* depending on qualifications and experience.**Eligibility for performance bonus each month on top of an hourly rate.**SchedulingFull-time positions are available now!We are closed on Sundays and you are only required to work 2 Saturdays a month.The Customer Service Department is open Monday - Friday from 6:00 am to 7:00 pm and Saturday 7:00 am to 4:00 pm.Position Functions

• Perform inbound calls with any applicable party, in this position you will rarely make any outbound calls
  • Help customers process new payments and manage lease payment schedules
    • Coordinate with other departments to best meet the customer's needs
      • Provide outstanding and caring customer support to all customersRequirements1-year experience of customer service in a call center is preferred, but not required.
        • Fluent in English
        • English and Spanish speaking candidates are encouraged to apply
          • Excellent phone etiquette and demonstrated customer service skills
            • Reliable - great attendance & time management
              • Computer savvy; ability to type 40 WPM to 60 WPM is preferred
                • Basic mathematical knowledge of percentages and payment processes
                  • Strong oral and written communication skills
                    • Effective listening skills with the ability to act on what is learnedBenefitsAcima understands that employment is the sum of many parts. Our compensation is very competitive. Our total benefits round out what we feel is a complete package. Benefits include: paid time off, company paid holidays, supplemental insurance (long-term/short-term disability, life insurance, etc.), medical insurance, Health Savings Account (HSA) with a company match, dental and vision insurance, 401K with company match, employee assistance program and more.We invest in our employees to make sure our customers have a remarkable experience.Build your career with a company providing memorable experiences for fans and employees.Job Type: Full-timePay: From $16.00 per hourBenefits:
                      • 401(k)
                      • 401(k) matching
                      • Dental insurance
                      • Disability insurance
                      • Employee assistance program
                      • Employee discount
                      • Health insurance
                      • Health savings account
                      • Life insurance
                      • Paid time off
                      • Paid training
                      • Tuition reimbursement
                      • Vision insuranceSchedule:
                        • 8 hour shift
                        • Day shift
                        • Evening shift
                        • Monday to Friday
                        • Weekend availabilitySupplemental Pay:
                          • Bonus payAbility to commute/relocate:
                            • Draper, UT 84020: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s):
                              • Seeking full-time employment?
                              • Are you 18 years old or older?Education:
                                • High school or equivalent (Required)Experience:
                                  • Customer Service: 1 year (Preferred)Work Location:
                                    • One locationWork Remotely:
                                      • NoWork Location: One location

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