Customer Service Associate

Company: Collabera
Location: Draper
Posted on: May 8, 2022

Job Description:

Job Description Onsite role Fully vaccinated candidates required Title: Customer Service Associate Location: Draper, UT 84020 Length: 3-6 month contract to hire Hours: Training will be M-F 7am- 3:30pm MT for 3 weeks. Each candidate must have perfect attendance or they will face termination. The Hours remain the same after training, M-F 7am-3:30pm. No weekend or night shifts This is a very structured position responsible for answering incoming calls from consumers who have questions about account balances, card activation, application status, Treasury guidelines and regulations, and internal procedures. This role requires great people skills as individuals work to help solve customer issues. Primary Responsibilities: - Taking inbound calls from consumers - Handling and researching issues over the phone - Utilizing the computer database to verify and document information Required Qualifications: - 1 year of Customer Service experience analyzing and solving customer's problems, 1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties - An education level of at least a High School Diploma or GED - Authorization to work in the United States - Available to work 40 hours per week anytime within the operating hours of the site - Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications Soft Skills: - Ability to navigate a computer while on the phone - Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product - Ability to remain focused and productive each day though tasks may be repetitive Physical Requirements and Work Environment: - Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer - Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity .

Keywords: Collabera, Draper , Customer Service Associate, Hospitality & Tourism , Draper, Utah