Customer Service Associate
Company: Collabera
Location: Draper
Posted on: May 8, 2022
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Job Description:
Job Description Onsite role Fully vaccinated candidates required
Title: Customer Service Associate Location: Draper, UT 84020
Length: 3-6 month contract to hire Hours: Training will be M-F 7am-
3:30pm MT for 3 weeks. Each candidate must have perfect attendance
or they will face termination. The Hours remain the same after
training, M-F 7am-3:30pm. No weekend or night shifts This is a very
structured position responsible for answering incoming calls from
consumers who have questions about account balances, card
activation, application status, Treasury guidelines and
regulations, and internal procedures. This role requires great
people skills as individuals work to help solve customer issues.
Primary Responsibilities: - Taking inbound calls from consumers -
Handling and researching issues over the phone - Utilizing the
computer database to verify and document information Required
Qualifications: - 1 year of Customer Service experience analyzing
and solving customer's problems, 1 year of experience in an office
setting environment using the telephone and computer as the primary
instruments to perform job duties - An education level of at least
a High School Diploma or GED - Authorization to work in the United
States - Available to work 40 hours per week anytime within the
operating hours of the site - Familiarity with computer and Windows
PC applications, which includes the ability to learn new and
complex computer system applications Soft Skills: - Ability to
navigate a computer while on the phone - Ability to multi-task,
this includes ability to understand multiple products and multiple
levels of benefits within each product - Ability to remain focused
and productive each day though tasks may be repetitive Physical
Requirements and Work Environment: - Frequent speaking, listening
using a headset, sitting, use of hands/fingers across keyboard or
mouse, handling other objects, long periods working at a computer -
Service center environment with moderate noise level due to
Representatives talking, computers, printers, and floor activity
.
Keywords: Collabera, Draper , Customer Service Associate, Hospitality & Tourism , Draper, Utah
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