Customer Service Representative

Company: Collabera
Location: Draper
Posted on: May 17, 2022

Job Description:

Job Description Reach out to me at (973) 381-6832 at your earliest convenience Title: Customer Service Representative Location: 12921 Vista Station BLVD, Draper, UT 84020 Start Date: 2nd or 3rd week of April 2022 Length: 3---6-month contract to hire Fully vaccinated and 100% onsite Hours: Training will be M-F 7am- 3:30pm MT for 3 weeks. Each candidate must have perfect attendance or they will face termination. The Hours remain the same after training, M-F 7am-3:30pm. No weekend or night shifts Candidates should possess a high level of professionalism and customer service skills. This is a very structured position responsible for answering incoming calls from consumers who have questions about account balances, HSA---s, card activation, application status, Treasury guidelines and regulations, and internal procedures. This role requires great people skills as individuals work to help solve customer issues. Primary Responsibilities: --- Taking inbound calls from consumers --- This is a call center role, they---ll come in put their headsets on and take calls all day (40-50 calls a day --- average 6 minute calls) --- Handling and researching issues over the phone --- Utilizing the computer database to verify and document information Required Qualifications: --- An education level of at least a High School Diploma or GED --- Authorization to work in the United States --- Available to work 40 hours per week anytime within the operating hours of the site --- Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

Keywords: Collabera, Draper , Customer Service Representative, Hospitality & Tourism , Draper, Utah