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Property & Title Customer Service Specialist

Company: Spherion Salt Lake
Location: Draper
Posted on: August 2, 2022

Job Description:

Job Description Description: The Agent will be responsible for coordinating a number of tasks to support the Property & Title Department. The ideal candidate has proven ability to manage multiple projects and responsibilities simultaneously whilst maintaining excellent service and exceeding expectations, often in difficult or challenging circumstances. Additionally, the candidate must have strong problem-solving skills and be results-oriented to proactively manage and deliver to the expectations whilst protecting the interests of the Company and its investors. Responsibilities Customer and Sales Queries --- Manage and prioritize a high volume of internal and external inquires via WebForm and phone and provide basic information regarding the reassignment process. Be proactive and anticipate potential problems before they arise Case Management --- Open, assign and monitor cases to Reassignment Agents for active transfers Audit and Close Folders --- Review each case file before it is closed. Audit for accuracy and completeness Data Entry - On approval from Supervisor, enter relevant information and financial data into the Reassignment Database Other duties as assigned Qualifications 1-2 years' customer service experience required Four-year college degree in a financial or business-related field (or equivalent experience) preferred not required Solar Experience preferred not required Evidence of exceptional ability Highly organized and process oriented with the ability to handle multiple deadlines simultaneously Excellent customer service and interpersonal skills Calm and positive manner, ability to handle escalated customers Proficient in the use of common internet browsers Adobe Acrobat Professional, MS Office Outstanding written and verbal communication skills Flexible and adaptable, with the ability to adjust to different situations and process changes Regular, reliable and predictable attendance required Ability to work well with others in a collaborative team environment

Keywords: Spherion Salt Lake, Draper , Property & Title Customer Service Specialist, Hospitality & Tourism , Draper, Utah

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