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Customer Service - Entry Level

Company: Tephra Solar
Location: Draper
Posted on: September 16, 2022

Job Description:

*Tephra Solar is in need of Account Managers to join our growing team. As an Account Manager with our company, you will manage and coordinate a pipeline of active solar projects and be responsible for ensuring fast installations and speedy progress of all milestones.**The right solar account manager is a detail oriented person, who's also great at managing relationships, and making sure all parties of the solar ecosystem feel respected, heard, and valued.**If you are a results oriented person who loves to see their work equal massive value created and you are a natural problem solver, then you may be the perfect fit as an account manager for Tephra.**What You'll Do: ** - Manage an active pipeline of solar projects, ensuring your pipeline will see timely progress across each stage, and an ultimate goal of contract submission to solar installation in under 60 days.** - Communicate with the homeowner, consultant, and installer to resolve any issues holding up your project, including work order changes with the installer, HOA or interconnection blockers with the homeowner, financial stipulations, or any other blocker that might arise needing to be addressed so the project can move forward.** - Work directly with all the installers and installation teams assigned to your projects to ensure seamless communication and maximum speed and efficiency.** - Be responsible for resolving communications to consultants, customers, installers, and your internal team members within 24 hours, so we are never leaving our customers feeling disappointed or neglected.** - Find creative resolutions to whatever blockers might be in the way of you getting your project to the finish line.** - Work with our CRM systems to update the status of projects timely, and ensure all reporting and analytics is accurate.** - Collaborate in a cross-functional teamwork environment with various departments such as Sales, Accounting, Customer Success, Legal, etc.**Additional Desired Traits & Attributes: ** - Positive, fun and winning attitude to get things done!** - Self-motivated independent worker.** - Excellent written and verbal communication skills.** - Attention to detail and highly organized.** - Ability to multitask and operate in a fast-paced environment.** - Ability to thrive in a cross-functional team environment.**Schedule: ** Monday through Friday*'**'**Work Remotely** NoJob Type: Full-timePay: $20.00 - $22.00 per hourSchedule:* 8 hour shiftWork Location: One location

Keywords: Tephra Solar, Draper , Customer Service - Entry Level, Hospitality & Tourism , Draper, Utah

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