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Senior Technical Support Engineer

Company: Ubiquiti Inc.
Location: Draper
Posted on: February 24, 2021

Job Description:

About Ubiquiti:Ubiquiti, Inc. is a leader across three areas: high-capacity distributed Internet access, unified information technology, and next-gen consumer electronics for home and personal use. With over 70 million devices shipped in over 200 countries and territories in the world, Ubiquiti aims to connect everyone to everything, everywhere.
Learn more at ui.com.
Overview:Location: Draper, Utah or Remote
As a Senior Technical Support Engineer, you will provide best-in-class technical product support for Ubiquiti's large and quickly growing customer base. You'll work with customers to diagnose and resolve technical problems across Ubiquiti's product portfolio, including security gateways, routers, switches, access points, and more.
Successful Senior Technical Support Engineers at Ubiquiti are those who love solving technical problems and have professional experience supporting networking products; who have a high bar for quality and strong attention to detail; and who are great team players. Responsibilities:

  • Work with customers to diagnose and troubleshoot wireless, security, switching, and their other network-related issues, both over the phone and via email
  • Be the customer's key point of contact for their case, and see it through to resolution
  • Work with other Support Engineers and Support leaders to ensure issues are escalated and resolved appropriately
  • Use your learnings from supporting customers to improve Ubiquiti's internal and external Knowledge Base artifacts Qualifications, Skills, and Background:
    • 2+ years of professional experience supporting networking technologies (e.g. firewalls, routers/switches)
    • 4-year undergraduate degree or international equivalent required; degrees in IT, IS, Computer Engineering, Networking and Security, or related fields highly preferred
    • Strong communication skills, with great ability to clearly and concisely explain matters to internal and external stakeholders
    • Interest to be in a product-focused, technical support role
    • Strong attention to detail and ability to deliver positive customer outcomes on time

Keywords: Ubiquiti Inc., Draper , Senior Technical Support Engineer, IT / Software / Systems , Draper, Utah

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