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Technical Onboarding Specialist - Skills

Company: Pluralsight, LLC
Location: Draper
Posted on: June 19, 2022

Job Description:

Job Description:The Skills Technical Onboarding Specialist is part of the Pluralsight Professional Services organization. They are responsible for supporting senior consultants in delivery of our various service offerings to our top-tier, strategic, and procuring customers. This includes tracking various deliverables, providing enablement to customers, and delivering commercial Onboarding and Custom Home services. The onboarding experience includes alignment and delivery of Pluralsight's existing Professional Services offerings suite, project leadership, coordination with marketing plans, engagement of technical content alignment, consulting on integration and analytics, training, and more.The Skills Technical Onboarding specialist functions as an expert in the Pluralsight Skills platform and Service Offerings. They serve as both a customer-facing, and internal relationship expert.What you'll own:

  • Own the onboarding experience of Pluralsight's commercial customers from end-to-end
  • Responsible for supporting senior delivery consultants in delivery of various service offerings
  • Be accountable to key metrics that indicate onboarding success
  • Guide and assist customers through the Pluralsight onboarding process
  • Serve as a capture point for voice of the customer and provide feedback to Global Success Team leadership and to account leadership on recurring issues to help enhance product & services capability
  • Be an advocate for your assigned customers in providing and obtaining the support required to successfully onboard in a 30 to 90 day time period.
  • Facilitate platform awareness or marketing campaigns
  • Ability to support topics and processes that require business acumen as well as deep technical insights. These technical abilities range from understanding how and where Pluralsight can live in a customer's ecosystem (e.g. single-sign-on, data feeds, LMS, BI and platform integrations, etc.) to technical content alignment and delivery.
  • Liaise with multiple customer SME groups and assist them in developing and implementing a strategy that translates learning objectives into business results.Experience you'll need:
    • 2+ years SaaS customer onboarding or implementation experience
    • 2+ years customer engagement or technical support experience
    • 4 year technical degree or equivalent work experience
    • Ability to communicate effectively with executives and leaders at all organizational levels
    • Exposure to Enterprise-grade SaaS applications and show a competence in the ability to work within them
    • Excellent business acumen with ability to simplify complex technical subjects to ensure mutual understanding

Keywords: Pluralsight, LLC, Draper , Technical Onboarding Specialist - Skills, IT / Software / Systems , Draper, Utah

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