Technical Support Engineer

Company: Broadcom Inc.
Location: Draper
Posted on: January 19, 2023

Job Description:

Please Note:1. If you are a first time user, please create your candidatelogin account before you apply for a job. (Click Sign In > Create Account)2. If you already have a Candidate Account, please Sign-In before you apply.Job Description:Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. - Knowledge: Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
* Strong project management skills
* Leads design and delivery of new
products/process
* Functional breadth and depth, plus expert in complementary fields
* Applies broad concepts and theories to achieve innovative and effective solutions to complex problems - Job Complexity / Contribution : Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.
* Will champion significant projects, programs and business initiatives using demonstrated creativity and ingenuity
* Team leader
* Leads major projects
* Influences or impacts others'
priorities, decisions or activities
* Escalation point for complex issues
* Coaches and mentors other junior team members - Supervision : Incumbents provide a leadership role for the work group through knowledge in his/her area of specialization. Generally free to determine work priorities based on general direction from managers.
* Determines methods and procedures on new assignments
* Consults with management on long-range goals
* Determines own priorities, both tactical and strategic - Experience : Bachelors and 8+ years of related experience; at this level post-graduate coursework may be desirable or
Masters degree and 6+ years of related experience or PhD and 3+ years of related experienceAdditional Job Description:Compensation and BenefitsThe annual base salary range for this position is $91,200- $152,000. This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements. Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

Keywords: Broadcom Inc., Draper , Technical Support Engineer, IT / Software / Systems , Draper, Utah