Responsible for providing counsel and assistance to employees and
all levels of management with Employee Relations or Management
issues guided by the companyâ??s corrective action policy, benefit
policy and labor law legislation. Specific responsibilities of the
Senior HR Generalist may include:
Liaising with all levels of management, HR Partners and HR Legal to
effectively deal with employee relations issues and possible
conflicts related to employment practices. As part of the HR
organization, the Sr. HR Generalist is expected to be a key
contributor in streamlining and standardizing HR policies and
practices to help develop the HR organization to be more effective
in managing human capital.
Coaching and counseling all levels of management on the handling of
complex employee relations issues, including providing assistance
and guidance on performance management and corrective actions
aligned to the company as corrective action policy.
Advising and counseling employees regarding a broad range of
employee relations inquiries, HR policies and processes.
Conducting investigations into employee/management complaints,
ethics complaints, responsible for developing and providing
recommendations for resolution.
Providing guidance regarding the interpretation of policies and
programs, employee counseling, equal employment opportunity,
disability services, and labor relations.
Handling involuntary terminations and reorganizations including
holding accountability to the company ERISA plan.
Performing employee relations administrative activities, focuses on
solution delivery of an exceptional experience for nearly 20,000
Comprehensive understanding of Federal, State and local employment
laws. (ADA, FMLA, FLSA, OWBPA, etc.)
Strong customer service orientation, with specialized knowledge of
Employee Relations processes and policies and company policies and
Excellent problem-solving, inquiry management, investigatory and
issue resolution skills.
Proactive and solution focused with an ability to deal effectively
with difficult interactions and tough issues.
Thrives in a client-focused environment.
Ability to use technology and multi-task.
Interest in trends in HR, employee relations, and industry.
Excellent interpersonal skills; demonstrates effective listening,
probing and investigatory skills with the ability to synthesize
data collected and identify the root problems/causes
Balances judgment and analytical orientation to demonstrate strong
Comfortable managing multiple stakeholders at all levels in the
Able to manage high workloads & competing priorities.
Able to operate effectively & proactively in a "client" service
Experience or understanding preferred on enabling technologies and
how they work within a customer service business environment.
Attention to detail and high work standards in support of accurate,
flawless delivery and documentation of inquiry notes and
Demonstrates integrity and ethics while upholding the company
4+ years relevant Human Resources experience
2+ years Employee Relations experience
Bachelor??s Degree degree preferred. An HR certification is a plus
but not needed (i.e. SPHR)