Mortgage Closing Team Lead

Company: Castle & Cooke Mortgage
Location: Draper
Posted on: February 25, 2021

Job Description:

Job purposeUnder the direction of the Operations Manager, the Closing Team Lead is responsible for overseeing the day to day operations within the Closing Department. This includes but not limited to: training new employees or on new programs, monitoring the pipelines to ensure department is meeting Service Level Agreement(s), covering files when team is out, and completing own files. The Closing Team Lead should understand all aspects of the loan cycle, with specific emphasis on closing. The Closing Team Lead will also work closely with other department managers, as well as Operations Manager in a collaborative effort to meet deadlines, department goals and compliance guidelines.Duties and responsibilities An overview of responsibilities includes but is not limited to the following:--- Lead a department of 10 - 15 employees--- Handle day to day questions, researching for resolutions, and communicating and area ofconcern to Operations Manager--- Monitor pipeline to ensure SLA metrics are met each day, loans are closed on time, etc.--- Analyze or review the calculation of CD cures, curtailments requested by Closers--- Provide coaching, teaching and leadership to team members--- The Closing Team Lead to serve as a point of contact for internal and external workingrelationships and engage in frequent communication regarding, escalated issues, turn-times, filestatus, rush requests, etc.--- Maintain thorough understanding of loan documents and loan program requirements.--- Ensure loans are closed according to program and internal guidelines in compliance withcompany and investor standards.--- Ensure consistency, accuracy and completeness assisting in department policies andprocedures, per investor and government agency regulations.--- Stay abreast of any changes and/or new products and make appropriate adjustments to anyprocesses and procedures in each job function.--- Responsible for closing a minimum average of two (2) files per day, more as necessary.--- Assist Operations Manager with team members who are not meeting the production and/or quality expectations.--- Works closely with Operations Manager on changes in procedures, automation and forms toincrease department efficiency and accuracy.--- Reports to Operations Manager any internal or external issues that could adversely impact thefulfillment of required duties.--- Performs other duties and projects as assigned by Operations Manager.QualificationsMinimum Competencies:--- Proficiency in various computer software programs including: Microsoft Office (Excel, Word,Outlook), database management and other business applications.--- Maintain confidentiality of employee and company information.--- Strong customer service, communication, organization and analytical problem resolutionskills, as well as detail oriented.--- Conducts work and personal interactions in a professional manner.--- In depth knowledge of FNMA, FHLMC, GNMA, FHA, VA, USDA and private investor products.--- Proven ability to identify root causes of problems, and identify and implement proactivesolutions.--- Demonstrated ability to perform effectively under tight timelines.--- Ability to work overtime when neededMinimum Education:--- Bachelor's Degree or equivalent work experience required.Minimum Experience:--- Minimum of 2-4 years mortgage experience

Keywords: Castle & Cooke Mortgage, Draper , Mortgage Closing Team Lead, Other , Draper, Utah