IT Support Specialist

Company: Proofpoint
Location: Draper
Posted on: April 9, 2021

Job Description:

It's fun to work in a company where people truly BELIEVE in what they're doing!_We're committed to bringing passion and customer focus to the business._**Job Description**Proofpoint is seeking a motivated IT Professional to join our Global IT Support Staff. We are looking for an individual who can join our team in our **Draper, UT** location. This employee will be responsible for providing end-user support related to laptop hardware & software applications. Employee relies on experience and judgement as well as pre-established procedures and documentation to identify, troubleshoot and resolve issues presented through ITHelp tickets.**Your day-to-day**+ Troubleshoot and resolve ITHelp tickets in a timely manner+ Provide technical support with computer hardware and software+ Complete IT onboarding and offboarding for all employees.+ Hardware provisioning and desk setups for end users+ Assist onsite and remote users with IT related inquiries+ Assist IT Management and other IT teams in other projects as needed**What you bring to the team**+ Minimum 1+ years IT Helpdesk/Desktop Support experience+ Must have demonstrated the ability to successfully work as part of a team.+ Experience supporting both Mac/PC+ Ability to troubleshoot issues with both hardware and software+ Familiarity of desktop applications, (i.e., Office 365, McAfee AV, VPN, imaging software, etc.)+ Familiarity of other IT disciplines, (i.e., Telecom, Server operations, Video conference, etc.)+ Proven Customer Service skills+ Excellent written and oral communication in English+ Any technical certifications are a plus (A+, Net+, Sec+ etc.)\#LI-RS1_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_At Proofpoint, we have a passion for protecting people, data, and brands from today's advanced threats and compliance risks. We hire the best people in the business to:+ Build and enhance our proven security platform+ Blend innovation and speed in a constantly evolving cloud architecture+ Analyze new threats and offer deep insight through data-driven intel+ Collaborate with customers to help solve their toughest security challengesWe are singularly devoted to helping our customers protect what matters most. That's why we're a leader in next-generation cybersecurity-and why more than half of the Fortune 100 trust us as a security partner.Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Keywords: Proofpoint, Draper , IT Support Specialist, Other , Draper, Utah