CWM-Marcus by Goldman Sachs- Savings Specialist- Draper, UT
Company: Goldman Sachs
Location: Draper
Posted on: May 3, 2021
|
|
|
Job Description:
MORE ABOUT THIS JOB Consumer The firm's Consumer business, Marcus by Goldman Sachs, combines
the entrepreneurial spirit of a startup with more than 150 years of
experience. Today, we serve millions of customers across multiple
products including lending, deposits, financial tools, and our
partnership with Apple on Apple Card. We use innovative design,
data, engineering and other core capabilities to provide customers
with powerful tools and products that are grounded in value,
transparency and simplicity. As we build a leading digital consumer
bank and expand into new products and partnerships, we are looking
for leaders and individual contributors to join our team. RESPONSIBILITIES AND QUALIFICATIONS Responsibilities: * Answering questions about Marcus products via email, phone, or
chat while providing website navigation support and assisting with
the application process * Supporting Marcus customers by answering
general questions, taking action on accounts and assisting with
general troubleshooting steps * Accessing multiple electronic
systems at once and documenting steps taken to efficiently and
accurately complete the request * Participating in projects or
process improvements to drive operational excellence * Completion
of ongoing compliance and remedial training as scheduled * Meeting
established goals for all performance metrics, including call
quality, productivity and schedule adherence to provide an
exceptional level of service to prospective and current customers *
Abide by applicable regulatory and departmental policies and
procedures Basic Qualifications: * High School diploma or GED * 1+ year related customer service
experience * Proficient with Microsoft Suite (including Word,
Excel, PowerPoint, and Outlook) Preferred Qualifications: * Associates or Bachelor's Degree * Excellent interpersonal,
relationship building and communication (written and verbal) skills
* Strong analytical, problem solving, facilitation, organization,
and planning skills * Solid working knowledge of all Customer
Service functions within a consumer bank (contact center or branch
banking experience) * Understands and can clearly explain terms and
conditions * Proven follow-up skills ABOUT GOLDMAN SACHS ABOUT GOLDMAN SACHSAt Goldman Sachs, we commit our people,
capital and ideas to help our clients, shareholders and the
communities we serve to grow. Founded in 1869, we are a leading
global investment banking, securities and investment management
firm. Headquartered in New York, we maintain offices around the
world. We believe who you are makes you better at what you do.
We're committed to fostering and advancing diversity and inclusion
in our own workplace and beyond by ensuring every individual within
our firm has a number of opportunities to grow professionally and
personally, from our training and development opportunities and
firmwide networks to benefits, wellness and personal finance
offerings and mindfulness programs. Learn more about our culture,
benefits, and people at GS.com/careers. We're committed to finding
reasonable accommodations for candidates with special needs or
disabilities during our recruiting process. Learn more:
https://www.goldmansachs.com/careers/footer/disability-statement.html The Goldman Sachs Group, Inc., 2021. All rights reserved.Goldman
Sachs is an equal employment/affirmative action employer
Female/Minority/Disability/Veteran/Sexual Orientation/Gender
Identity
Keywords: Goldman Sachs, Draper , CWM-Marcus by Goldman Sachs- Savings Specialist- Draper, UT, Other , Draper, Utah
|
Click
here to apply!
|
