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IT Support Specialist

Company: Proofpoint Inc
Location: Draper
Posted on: May 3, 2021

Job Description:

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

Proofpoint is seeking a motivated IT Professional to join our Global IT Support Staff. We are looking for an individual who can join our team in our Draper, UT location. This employee will be responsible for providing end-user support related to laptop hardware & software applications. Employee relies on experience and judgement as well as pre-established procedures and documentation to identify, troubleshoot and resolve issues presented through ITHelp tickets.

Your day-to-day

  • Troubleshoot and resolve ITHelp tickets in a timely manner
  • Provide technical support with computer hardware and software
  • Complete IT onboarding and offboarding for all employees.
  • Hardware provisioning and desk setups for end users
  • Assist onsite and remote users with IT related inquiries
  • Assist IT Management and other IT teams in other projects as needed

What you bring to the team

  • Minimum 1+ years IT Helpdesk/Desktop Support experience
  • Must have demonstrated the ability to successfully work as part of a team.
  • Experience supporting both Mac/PC
  • Ability to troubleshoot issues with both hardware and software
  • Familiarity of desktop applications, (i.e., Office 365, McAfee AV, VPN, imaging software, etc.)
  • Familiarity of other IT disciplines, (i.e., Telecom, Server operations, Video conference, etc.)
  • Proven Customer Service skills
  • Excellent written and oral communication in English
  • Any technical certifications are a plus (A+, Net+, Sec+ etc.)


If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Keywords: Proofpoint Inc, Draper , IT Support Specialist, Other , Draper, Utah

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