CWM- Marcus by Goldman Sachs- Workforce Management Specialist-Draper, UT/Richardson, TX

Company: Goldman Sachs
Location: Draper
Posted on: May 3, 2021

Job Description:

MORE ABOUT THIS JOB

CONSUMER (MARCUS BY GOLDMAN SACHS)

Marcus by Goldman Sachs is the firm's consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience. Today, Marcus has $90 billion in deposits, $7 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money. Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives.

RESPONSIBILITIES AND QUALIFICATIONS

Responsibilities:

* Use workforce management software and contact volume data to manage staffing levels * Manage real-time inbound call traffic to help ensure that service levels are met * Track technical issues being reported to WFM and work with Technology to identify the root cause * Apply problem solving / decision making skills to achieve the highest level of operational efficiency * Support the preparation of ad hoc analysis that enables strong understanding of the business * Provide suggestions and recommend solutions for possible issues * Apply sound judgment and demonstrate comfort with ambiguous requests

Basic Qualifications:

* Fast learner and able to handle ambiguous tasks and complex data sets * Highly motivated and self-driven, comfortable taking direction and balancing independent thinking under short deadlines * 1 - 2 years of work experience in call center environment * Advanced experience in Microsoft Office products * Critical thinking and ability to work with deadlines * Familiarity with Marcus by Goldman Sachs products and applications

ABOUT GOLDMAN SACHS

CONSUMER AND INVESTMENT MANAGEMENT DIVISION (CIMD)

The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.

ABOUT GOLDMAN SACHSAt Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

The Goldman Sachs Group, Inc., 2021. All rights reserved.Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

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