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IT Communications and Training Specialist

Company: HealthEquity, Inc.
Location: Draper
Posted on: May 3, 2021

Job Description:


We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.

How you can make a difference

HealthEquity, Inc. has an exciting opportunity for an IT Service Management Analyst. In this role, you will be responsible for supporting the lifecycle management of IT processes and services including their definition, documentation, governance, and improvements; specifically, this role will work in the areas of IT Knowledge Management, Training and Education, and Communications. Support includes metrics analysis, workflow analysis, and suggested improvements based on findings, and alignment with industry best practices. This role is collaborative and requires key relationships to be established with the business to ensure consistency of delivery, adherence to standard practices, continuous improvement, and balancing the need for IT to move quickly, efficiently, and iteratively while conforming to established control points.

What you'll be doing

* Interface with others to develop IT Knowledge articles and IT Training resources in support of key business processes * Educate business units on the development of new and updated IT processes, as they relate to key business processes * Accountable for IT Knowledge and IT Training content and the quantity/quality of knowledge and the effectiveness of its use * Responsible for the planning, creation, and distribution of branded IT communications through multiple channels for IT projects, IT programs, process changes, technology implementations, planned maintenance, or IT outages that affect end-users * Review and audit the knowledge management and IT training process and their techniques and methods to ensure they are continuously improved * Collaborates with IT teams to integrate communication and change management activities into communication plans by translating technical requirements into communications that are relevant and easily understood by the business * Evaluate IT Knowledge, IT Training, and IT Communication performance metrics against defined critical success factors, institutes actions to correct shortcomings or further streamline the process, and prioritizes expansion activities * Other duties as assigned. * closely with industry and partner organizations to identify threat trends and best practices

What you will need to be successful

* Knowledge of IT procedures, or a closely related field as normally obtained through the completion of a High School Diploma / Bachelor's Degree in Computer Science, Engineering or a related technical field (or commensurate experience) * Experience in conducing incident response procedures is highly desired * Knowledge of industry best practices and frameworks is important for this role * A strong customer service orientation is essential * An aptitude for learning is also critical for success in this role, as well as a demonstrated ability to adapt to the changing demands of business

Benefits and perks

* Medical, Dental, Vision * 401(k) match * Paid Maternity/Paternity leave * Purple with Purpose (paid volunteer time off) * HSA contribution and match * Award winning Wellness Program * Consumer Driven Healthcare (CDH) education

Why work for HealthEquity

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.

We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.

Our advice to you

HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.

HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring - under federal, state and local laws.

Keywords: HealthEquity, Inc., Draper , IT Communications and Training Specialist, Other , Draper, Utah

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