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International Specialist

Company: Control4 Corporation
Location: Draper
Posted on: June 3, 2021

Job Description:

Overview

SnapAV is a leading manufacturer and distributor of audio, video, surveillance, power, and wiring equipment for residential and commercial A/V integrators. We believe that life's better when everything works together. And the same can be said about the collaborative work we do. Join our award-winning team in our continuous quest to deliver the most brilliant, personalized smart home experiences to people around the world.

The International Specialist will report to the Sr. Manager of Partner Support and will be responsible for offering world class customer service by responding to all customer inquiries via phone, email, and chat. This role requires someone who is motivated, experienced and dynamic. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal-oriented and emphasizes accountability for delivering results. The International Specialist will perform calm under pressure while meeting customers' needs, have an eye for details and excellent follow up.

Responsibilities

  • Respond to customer inquiries via phone, email and live chat Assist customers with the placement of orders, returns and exchanges Listen attentively to customer needs and concerns Ability to accurately input customer data Communicate and collaborate with internal departments Coordinating shipments going FedEx, Ocean or Air

Qualifications

Required Qualifications

  • High school diploma or equivalent 3+ years' customer service experience Understanding of exporting shipments Ability to think strategically and make decisions based on research and analysis Demonstrated problem-solver with strong client/relationship abilities

Preferred Qualifications

  • Previous experience in distribution sales SAP Experience Associate's or Bachelor's degree Experience using Microsoft Office Products Experience using SAP Bilingual abilities are a plus

Keywords: Control4 Corporation, Draper , International Specialist, Other , Draper, Utah

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