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Brand and Creative Account Management Lead

Company: Alliance Data
Location: Draper
Posted on: June 5, 2021

Job Description:

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Summary

The Brand & Creative Agency is a strategic partner and creative outlet for the entire enterprise. The Team works with internal partners to customize, execute, and deliver based on business need while partnering with external vendors as needed. The Lead, Account role guides the development and execution of marketing materials in support of new and existing clients. This role can work within multiple areas of specialized responsibility and assists in contributing towards overall Marketing and Agency team goals. The ideal candidate will oversee the intake and management of communications projects, reviewing all projects for global impact, and helping the team understand, recognize and remove barriers. The candidate must be able to represent the communication function in cross-department initiatives, working along-side Manager, Brand & Creative Agency, and at times be the face for Brand & Creative Agency when informing and influencing senior leadership.

Job Description

Essential Job Functions

Client relationships: Represents the Brand & Creative Agency team and directly faces internal clients. Ensures clients feel heard, appreciated and guided through the process of engaging an in-house agency for creative needs. Is adept at handling difficult or sensitive conversations, setting expectations for intake, timing and prioritization with clients and creative team, as well as managing those expectations to budgets. Goes deep into understanding all internal clients and their unique challenges, goals and strategies. Uses the ability to forge strong and lasting relationships with clients to help them achieve their goals while at the same time inspiring the Agency to deliver outstanding work.

Project Agreement: Critical to the role is the ability of the account professional to reach agreement, or alignment, between the Agency and the client on all projects with the support of Manager, Brand & Creative Agency. Using the skill of relationship management, this role will navigate the art of conversation, and rely on the ability to ask the right questions at the right time. This role also has the ability to gather information without putting either party on guard or in a defensive position. Consistently finds positive outcomes.

Project Management: Manages all aspects of project development in support of new and existing internal clients across multiple specialized areas. Partners with traffic or vendor to set and adjust timelines on an ongoing basis. Accountable for managing project timeline communication and ensuring partners and clients work to follow. Authors creative briefs to bring clarity to the request, articulating insights and nuances to projects ensuring both clients and creatives align on expectations.

Leadership: Introduces and shares best practices within the team and department. If there are no direct reports, has a formal role in associate mentoring/on-boarding and is a proxy for direct manager, contributing to talent evaluation process when applicable.

Reports to: Manager, Brand & Creative Agency

Working Conditions/ Physical Requirements: Normal office environment, some travel may be required.

Direct Reports: 0-2 direct reports

Minimum Qualifications:

High School Diploma or equivalent

Five years or more experience with Client management, business to business marketing, expertise in corporate branding, creative and communications.

Preferred Experience:

Bachelor's Degree in Marketing, Communications, Business, Creative

Five years or more experience with Client relationships, account management, leadership, business, internal or corporate agency


Bachelor's Degree (Required)


Work Experience

Two or more years


Account Management, Adobe Acrobat, Budgeting, Business-To-Business (B2B) Marketing, Client Management, Corporate Branding, Creative Communication, Creative Marketing, Creative Strategy, Credit Card Industry, Marketing Communications (MarCom), Project Management, Project Timelines

About Alliance Data Card Services

Alliance Data Card Services provides market-leading private label, co-brand, general purpose and commercial credit card programs, digital payments and Comenity-branded financial services. Using the industry's most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Data Card Services has been helping partners increase sales and provide greater value to their customers for more than 30 years. Follow Alliance Data Card Services on Twitter, Facebook, LinkedIn and Instagram.

About Bread

A division of Alliance Data, Bread is a leading digital payments company that works with merchants and partners to personalize payment options for their customers. Through its full-funnel recommendation engine, Bread empowers merchants to sell more, improve conversion and lift average-order-value. Follow Bread on Twitter, Facebook and LinkedIn.

Alliance Data Card Services and Bread are a proud part of the Alliance Data enterprise, a FORTUNE 500 and S&P MidCap 400 company headquartered in Columbus, Ohio with more than 8,000 associates worldwide.

  • Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).

  • All job offers are contingent upon successful completion of credit and background checks.

  • Alliance Data is an Equal Opportunity Employer.

  • Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.

  • Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.

  • Alliance Data participates in E-Verify.

  • Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

  • Alliance Data complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. Applicants with disabilities may contact Alliance Data to request an arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at TaOps@alliancedata.com.

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Keywords: Alliance Data, Draper , Brand and Creative Account Management Lead, Other , Draper, Utah

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