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Customer Service Agent

Company: Acima Credit
Location: Draper
Posted on: June 5, 2021

Job Description:

As a Customer Service Representative, you will primarily take inbound calls to assist customers by answering customer questions regarding their lease agreement, help manage customer payment scheduling, process payments, and close paid leases. Customer Service Agents provide support as necessary to the customer in various stages during the lease servicing process. CompensationHourly pay starting at $15/hour, depending on qualifications and experience.**Eligibility for performance bonus each month on top of an hourly rate. SchedulingFull-time positions are available now!We are closed on Sundays and you are only required to work every other Saturday.Customer Service Department is open Monday - Friday from 6:00 am to 7:00 pm and Saturday 7:30 am to 4:00 pm. Position FunctionsPerform inbound and outbound calls with any applicable partyHelp customers process ACH and credit card paymentsManage lease payment schedulesData Entry when neededCoordinate with other departments to best meet the customer's needsProvide outstanding, caring customer support to all customersRequirements**It is preferred that you have 1-year experience of customer service in a call center, but it is not requiredFluent in English (Bilingual - English and Spanish speaking - candidates are encouraged to apply)Proficient with a 10 keyExcellent phone etiquette and demonstrated customer service skillsReliable - great attendance & time managementType 40 WPM to 60 WPM preferredComputer savvyTeam cooperation and coordination to reach department goalsBasic mathematical knowledge of percentages and payment processesAbility to perform efficiently and friendly in a fast-paced environmentStrong oral and written communication skillsEffective listening skills with the ability to act on what is learnedCOVID-19 UpdateInterviews will be conducted over the phone. However, a week-long in-person training will be required. You are expected to work in-office until you pass training, then you'll have the opportunity to work from home. BenefitsAcima understands that employment is the sum of many parts. Our compensation is very competitive. Our total benefits round out what we feel is a complete package. From day one you'll experience:Opportunities for growthA beautiful office located right off I-15Wonderful opportunities for movement (because we're growing so fast!)Department snacks and treatsEmployee referral bonus programCasual dress code policyAfter 60 days you'll have access to:Medical insuranceDental plansVision plansSupplemental insurance (long-term/short-term disability, life insurance, etc.)Health Savings Account (HSA) with Company MatchCompany-paid holidaysPaid time off (PTO)After 90 days, you will have access to:401(k) planTuition reimbursement for STEM, Accounting, or Finance majorsDaycare reimbursementCompany DescriptionAcima Credit (Acima) based in Draper, Utah is a young and dynamic leasing company that provides consumers alternative financing options for life necessities that otherwise would not be available to them. We help by leasing items from tires/wheels to furniture and appliances.Acima is growing at a tremendous rate and has been recognized as one of the fastest-growing companies by the Mountain West Capital Network and the Utah Business Magazine. We are in need of awesome people to continue to propel that growth in a friendly environment that fosters open communication and team cooperation. Required qualifications:18 years or olderLegally authorized to work in the United StatesReliable transportation to and from workBackground checkPreferred qualifications:1+ year of experience in the customer service industryAt least high school diploma or equivalent or higher Associated topics: answer, call center, client, client service, customer care, guest, support specialist, telephone, telephone activation specialist, trouble resolution

Keywords: Acima Credit, Draper , Customer Service Agent, Other , Draper, Utah

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