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Customer Care Representative

Company: Swire Coca-Cola USA
Location: Draper
Posted on: June 6, 2021

Job Description:

Customer Care Representative

Draper, UT, USA Req #5778

Friday, May 14, 2021

Who is Swire Coca-Cola? We are one of the largest bottlers of Coca-Cola and other beverage brands in America. Our 7,000 hardworking and passionate employees produce and distribute more than 300 brands and flavors across 13 states. We have as many careers as we have flavors, and regardless of which role you choose, you have a direct impact on Swire Coca-Cola, our products, and the communities we call home.

At Swire Coca-Cola, our commitment to excellence is what guides our actions with our employees. We offer a comprehensive benefits package for full-time associates which includes: Medical, Dental, Vision, 401K, Paid Vacation, Paid Holidays and Company Discounts.

What is Customer Care - Call Center Representative do at Swire Coca-Cola?

At Swire Coca-Cola, we are proud to offer the leading soft drink brands, including Vitaminwater, POWERADE and Monster Energy. As part of the Customer Care Team you will provide outstanding service as you build relationships with customers and teammates. The Customer Care team has a set schedule, MondayFriday from 8:00 AM5:00 PM or 9:00 AM-6:00 PM

As a Customer Care representative, you will:

  • Complete scheduled outbound calls to obtain product orders from existing Coca-Cola customers
  • Accept inbound calls related to repair requests for Coca-Cola owned equipment
  • Ensure accuracy of product orders
  • Suggestively sell additional products which complement a customers current brand portfolio
  • Meet sales and performance goals

What you can expect:

  • A set schedule, Monday Friday, 8:00 AM-5:00 PM or 9:00 AM-6:00 PM
  • Highly engaged, hands on training
  • Designated working space a place you can call home!
  • A team that feels like family who are focused on having fun, while we get the job done!

What we are looking for:

  • High School diploma or GED
  • Can Do attitude with a focus on teamwork
  • Competitive drive to achieve goals
  • Exceptional organization and follow through
  • Commitment to excellent customer service
  • Customer service experience, six months preferred
  • General computer knowledge
  • Strong phone contact handling and active listening skills
  • Build sustainable relationships and trust with customer accounts through open and interactive communication

Benefits we offer:

  • Medical, vision and dental insurance after 90 days
  • 125k Flexible Spending Account or Health Savings Account
  • 401k plan
  • Paid holidays
  • Tuition reimbursement
  • Two weeks vacation after 90 days
  • Discounted product sales
  • Access to on site employee fitness center

Swire Coca-Cola, USA is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics.

Other details

  • Pay Type


Keywords: Swire Coca-Cola USA, Draper , Customer Care Representative, Other , Draper, Utah

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