Command Center Representative
Company: Business Knowledge Services
Posted on: June 6, 2021
Job Description Command Center Representative 6+ mo. Draper, UT
84020 Our partner firm's Scheduling & Account Services Department
is seeking Command Center Representatives in Draper, UT (Currently
will be remote). REQUIRED Good computer skills to include data
Must have knowledge of Microsoft Product suite including Outlook,
Word and Excel.
Must be able to work under the direction of more experienced
Schedule & Dispatch Specialist as well as Management.
Must be able to respond in a timely manner and prioritize tasks
based on urgency and impact to the business.
Must have 1-2 years customer service in a related field and
Must have steady work history and must be open to alternative work
DESIRED Knowledge of Oracle/CSI logging systems and other
service delivery applications a plus. PRINCIPLE DUTIES AND
RESPONSIBILITIES Assists with monitoring and balancing the workload
of all assigned corrective maintenance Customer Engineers.
Manage communications and requests from field engineers through
email and phone calls (more emails & tasks than phone calls).
Enter data from these communications into corresponding systems
while maintaining a high level of accuracy and efficiency to meet
the 1 hour OLA for all communications throughout prescribed
Track and respond to all incoming field requests for corrective
Orders parts for the Customer Engineers to expedite call
Track on-going corrective maintenance issues on turnover and
Partners with other Schedule & Dispatch Specialists within a
Geography to source and share additional corrective maintenance
resources across the division for effective resource
Responsible for first line of support for Corrective Maintenance
and Account Management CE's.
Company Description We provide contract and direct hire staffing
solutions to our clients throughout the United States, and place
the highest quality IT professionals that service the needs of
The principal of BKS has over 24 years of experience in the IT
industry. Each recruiter has a minimum of 6 years experience, and
our current office average is 12 years. Together we utilize a
highly skilled, diverse and disciplined process of identifying
quality candidates, partnering with employers, and delivering
Throughout the years, our company's foundation has been built
upon repeat and referral business - we give clients what they want.
We never sell resources that don't fit the business needs or force
resources into positions that aren't right. Our goal is to create a
perfect fit. Our clients' happiness is the key to our success.
Keywords: Business Knowledge Services, Draper , Command Center Representative, Other , Draper, Utah
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