Command Center Representative

Company: Business Knowledge Services
Location: Draper
Posted on: June 6, 2021

Job Description:

Job Description Command Center Representative 6+ mo. Draper, UT 84020 Our partner firm's Scheduling & Account Services Department is seeking Command Center Representatives in Draper, UT (Currently will be remote). REQUIRED Good computer skills to include data entry.
Must have knowledge of Microsoft Product suite including Outlook, Word and Excel.
Must be able to work under the direction of more experienced Schedule & Dispatch Specialist as well as Management.
Must be able to respond in a timely manner and prioritize tasks based on urgency and impact to the business.
Must have 1-2 years customer service in a related field and computer experience.
Must have steady work history and must be open to alternative work schedules

DESIRED Knowledge of Oracle/CSI logging systems and other service delivery applications a plus. PRINCIPLE DUTIES AND RESPONSIBILITIES Assists with monitoring and balancing the workload of all assigned corrective maintenance Customer Engineers.
Manage communications and requests from field engineers through email and phone calls (more emails & tasks than phone calls).
Enter data from these communications into corresponding systems while maintaining a high level of accuracy and efficiency to meet the 1 hour OLA for all communications throughout prescribed shift.
Track and respond to all incoming field requests for corrective maintenance services.
Orders parts for the Customer Engineers to expedite call handling.
Track on-going corrective maintenance issues on turnover and maintaining continuity.
Partners with other Schedule & Dispatch Specialists within a Geography to source and share additional corrective maintenance resources across the division for effective resource utilization.
Responsible for first line of support for Corrective Maintenance and Account Management CE's.

Company Description We provide contract and direct hire staffing solutions to our clients throughout the United States, and place the highest quality IT professionals that service the needs of those clients.

The principal of BKS has over 24 years of experience in the IT industry. Each recruiter has a minimum of 6 years experience, and our current office average is 12 years. Together we utilize a highly skilled, diverse and disciplined process of identifying quality candidates, partnering with employers, and delivering exceptional service.

Throughout the years, our company's foundation has been built upon repeat and referral business - we give clients what they want. We never sell resources that don't fit the business needs or force resources into positions that aren't right. Our goal is to create a perfect fit. Our clients' happiness is the key to our success.

Keywords: Business Knowledge Services, Draper , Command Center Representative, Other , Draper, Utah