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IT Manager

Company: Ameritech College Provo-Draper LLC
Location: Draper
Posted on: June 6, 2021

Job Description:

Description:


JOB SUMMARY
AND OBJECTIVE:

The IT Manager supports the College by ensuring prompt, accurate and friendly support of operation of all applications, in-house computers, network connections and servers, as well as deliver formal and informal technical training to faculty, staff and students. Deliver technical assistance to the internal Ameritech College team and customers. The IT Manager will also document and administer installation and configurations of software and system services for a variety of applications including packaged applications, cloud-based and custom developed applications. The IT Manager is viewed as a technical asset and crucial resource across multiple disciplines. Researches and maintains knowledge in emerging technologies and solutions to solve business problems.

. Requirements:


ESSENTIAL FUNCTIONS:

  • Ensure prompt, accurate and friendly support of operation of all applications, in-house computers, network connections and servers
  • Install, setup, configure, maintain, document and optimize the performance of IT client facing systems
  • Collaborate on IT service relationships with vendors (hardware, software, services), outsource partners, and other stakeholders
  • Oversee that audio/video equipment operate with computers in classrooms and meeting rooms and are in good operation for staff and faculty use
  • Oversee the support of company standard desktop, peripherals, mobile devices, software deployment, patch management, driver updates, security updates, network segments, telephony, internet, and intranet systems
  • Troubleshoot student, staff, and faculty IT related issues
  • Assume ownership of the help desk to maintain SLAs and drive improvement of the help desk
  • Coordinate ticket response to drive help desk efficiency
  • Provide feedback and recommendations to improve student and employee technical experience
  • Aid in the development of knowledge base articles for end users
  • Assist with the training and development of the Desktop Support team
  • Assist with support of company implemented software and cloud applications
  • Maintain hardware and software system efficiency
  • Assist with network and system security
  • Research and recommend innovative and automated approaches for system administration tasks and IT upgrades
  • Assist with system and process documentation
  • Manage IT help desk budget
  • Contribute to IT organizational planning
  • Assist other IT team members as needed
  • Ensure industry and company standards are created, maintained and followed
  • Assign configuration of authentication and authorization of directory services
  • Attend and actively participate in school functions, including but not limited to: receptions, marketing events, graduations, in-service training, advisory committees, etc.
  • Other duties as assigned

BEHAVIORS AND COMPETENCIES:

Technical and Professional Knowledge, Skills, and Abilities

Achievement of technical and professional knowledge, skills, and abilities is high in position-related areas; demonstrates curiosity and keeps current with trends in areas of expertise.

Communication Skills

Effectively listens, speaks, observes, and empathizes while showing appropriate assertiveness, confidence, and respect. Communicates concepts, ideas, needs, and feelings with appropriate tone, clarity, volume and non-verbal cues for each situation. Demonstrates understanding of differences communicating through face-to-face interactions, phone conversations, and written / digital communications.

Work Standards

Sets high standards of performance for self, assumes responsibility and accountability for successfully completing assignments or tasks on time; work demonstrates a high degree of excellence and accuracy.

Teamwork and Engagement

Participates as an active member of the team and works towards common goals; builds positive relationships in the workplace and participates in learning and social functions.

Organizational Alignment

Models the behaviors expected of all employees including an adherence to the mission, vision, values, and core themes of the organization, high levels of mutual respect, emotional maturity, professionalism, communication, and a drive for results.

Managing Others

Effectively manages others' time and resources. Identifies opportunities for improvement and originates action to improve existing conditions and processes; uses appropriate methods and systems thinking to implement solutions and measure impact.

Performance Development

Guides others in accomplishing work and professional objectives by providing regular coaching and feedback, tracking and evaluating performance, and supporting the development of individuals' skills and abilities so that they can fulfill current or future responsibilities effectively.

Creating Collaborative Relationships

Works effectively and cooperatively with others and maintains good working relationships within and outside of own functional area; uses appropriate interpersonal styles to promote openness, establish trust, and build confidence in one's intentions.

EDUCATION/EXPERIENCE (Preferred):

  • 4+ years of experience as a Service Desk Support and basic Systems Administration with desktop and server support in a business environment
  • 1+ years of experience work hands-on with Active Directory (GPO's, security groups, Windows firewall settings, etc.)
  • Experience with Application support, security, and documentation is required
  • Experience support Cloud-based SAAS solutions, such as Office 365, Citrix ShareFile
  • Technical experience working within educational entities is preferred.
  • 2+ years of experience in ITIL Framework required.
  • Following industry standard certifications are given preference;
  • CompTIA A+, Server+, Net+
  • Microsoft Solutions Associates
  • ITIL Foundation
  • Bachelors degree

TERMS OF EMPLOYMENT:

Location: Draper

Keywords: Ameritech College Provo-Draper LLC, Draper , IT Manager, Other , Draper, Utah

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