Guest Service Representative
Company: Hampton Inn Draper
Posted on: June 7, 2021
To perform assigned audit functions. To assists our guests
efficiently, courteously, and professionally in all front office
Reports to: Guest Service Supervisor
Interfaces with: Guests, vendors and associates
Register guests and assign rooms, accommodating special requests
whenever possible. Check guests out efficiently. Assist in
pre-registration and blocking of reservations when necessary.
Comply with unit cash handling, credit and check cashing policies
and procedures. Complete daily checklist tasks. May be required to
do laundry during shift. Keep front desk area clean and presentable
for guests. Practice positive guest relations by demonstrating
Western states Lodging & Management hospitality and service
standards. Be knowledgeable of all brand specific front desk
requirements and current promotions. Be knowledgeable and capable
of operating current brand property management system. Other duties
as assigned by your supervisor. Ensure hotel loss prevention
policies are executed and enforced. Act as Manager on Duty to
ensure guest complaint resolution. Audit guest accounts to ensure
that room rates and market codes are correct and congruent. Audit
group accounts to ensure that postings to these accounts are in
accordance with the sales contract. Post room and tax to all active
guest accounts. Run all computer reports necessary to complete
Ability to verbally communicate effectively with guests and
co-workers. Pushing, pulling, bending, stooping, upward reaching.
Prolonged periods of standing and/or walking. Some exposure to
cleaning chemicals. Smile and provide a pleasant place for our
guests. Computer skills are a plus.
Job Posted by ApplicantPro
Keywords: Hampton Inn Draper, Draper , Guest Service Representative, Other , Draper, Utah
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