Nelnet Customer Service Advisor - June training dates!
Company: Nelnet
Location: Draper
Posted on: June 7, 2021
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Job Description:
Nelnet is a student loan servicer that's grown into a fiber
internet pioneer, real estate investor, and software provider. But
that's just the beginning. With 6,500 associates and growing, we
take our business wherever superior customer experiences and
ingenuity are needed. The perks of working at Nelnet go beyond our benefits package.
When you join the Nelnet team, you're part of a community invested
in the success of each individual. That support comes through in
our work, as we are united by our mission of creating opportunities
for people where they live, learn, and work. In your role as a Customer Service Advisor you will serve as the
face of Nelnet to our customers. Your primary responsibility
includes helping customers with their student loans inquiries,
whether it be general questions, payment processing or payment
options. We will provide you with a fun and engaging work environment as
well as thorough training to ensure you are equipped to provide a
superior customer experience. Each day your goal is to empower our customers to manage their
student loans by providing a superior customer experience. Nelnet is committed to providing our Customer Service Advisors
with tools to develop and advance in their Nelnet career. Some examples of those tools are: o Training to enhance your strong communication skills o Cross training to utilize web chat, email, text and social
media communication with our customers o Participation in our various professional development
programs o Gaining the knowledge and ability to educate borrowers about
their student loans o Understanding the financial aspects of student loans and the
components that go with it, such as interest rates and credit
reporting. JOB RESPONSIBILITIES: Respond to incoming borrower interactions (inbound & outbound
calls, chat, email, text) and provided follow-up on inquires as
needed. Interact with customers on their accounts, including inbound and
outbound phone calls Contact customers on accounts, including outbound customer
contact when appropriate. Maintain and ensure integrity of data and sensitive
information Work with our customers across multiple platforms simultaneously
to address questions and resolve issues Accurately update information on customer accounts Utilize your developed ability to communicate effectively with
both customers and your team Perform other tasks related to resolving customer needs by
displaying ownership and de-escalating calls/contacts Research to provide customer inquiries with resolutions in
accordance with established laws, regulations, and policies Commit to Performance Based Organization (PBO) & Easy To Do
Business With (ETDBW) philosophy Shift During Training: 8:00a-4:30p CST Shift After Training: Dependent on Location EDUCATION: High school degree or equivalent preferred EXPERIENCE: This is an entry level role. 1+ year of customer service experience and/or general office
experience preferred. Experience in retail or other customer facing positions or job
that require a high degree of providing excellent customer
experience desired. COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES: Ability to learn and retain knowledge of student loan
industry Service Excellence Strong oral and written communication skills Listening comprehension, reading comprehension Teamwork Accuracy/Attention to Detail Work with MS Office Business Math Problem Solving Our benefits package includes medical, dental, vision, HSA and
FSA, generous earned time off, 401K/student loan repayment, life
insurance & AD&D insurance, employee assistance program,
employee stock purchase program, tuition reimbursement,
performance-based incentive pay, short- and long-term disability,
and a robust wellness program. Click here to learn more about our
benefits: LINK. Nelnet is an Equal Opportunity Employer, complies with Executive
Order 11246, and takes affirmative action to ensure that qualified
applicants are employed, and that employees are treated during
employment, without regard to race, color, religion/creed, national
origin, gender, or sex, marital status, age, disability, use of a
guide dog or service animal, sexual orientation, military/veteran
status, or any other status protected by Federal or State law or
local ordinance. Qualified individuals with disabilities who
require reasonable accommodations in order to apply or compete for
positions at Nelnet may request such accommodations by contacting
Nelnet Corporate Recruiting. Qualified individuals with disabilities who require reasonable
accommodations in order to apply or compete for positions at Nelnet
may request such accommodations by contacting Corporate Recruiting
at 402-486-5725 or corporaterecruiting@nelnet.net. Nelnet is a Drug Free and Tobacco Free Workplace.
Keywords: Nelnet, Draper , Nelnet Customer Service Advisor - June training dates!, Other , Draper, Utah
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