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Customer Relationship Manager (CRM) Remote

Company: Regional Recreation Corporation of Wood Buffalo
Location: Draper
Posted on: June 7, 2021

Job Description:

We are closely monitoring the rapidly evolving COVID-19 situation and are deeply committed to the safety and well being of our employees and candidates. If you don't see an open position that aligns with your search, we encourage you to join our Talent Community by signing up for job alerts. Customer Relationship Manager (CRM) Remote Job Locations US-UT-Draper Category Sales and Marketing Job Description Progressive Leasing is hiring a, Customer Relationship Manager (CRM). As a CRM Manager, you will design and develop customer communications to drive conversion and build loyalty and customer satisfaction. This role can be performed remotely anywhere in the US or from one of our office locations in Draper, UT or Glendale, AZ. THE DETAILS You will work with the rest of our CRM team and our marketing technology stack to schedule, execute, and measure the success of these communications, and continuously identify opportunities to improve. The ideal candidate for this role can see the big-picture, enjoys hands-on execution with a eye toward detail, and possess a strong passion for data and analytics. ESSENTIAL FUNCTIONS Customer understanding, customer journey mapping, and journey analysis in an effort to improve the customer experience and optimize ROI of customer communication program Plan and execute delivery of Progressive Leasing's customer communication strategy Manage creative, messaging, and content development for customer communication program Oversee deployment of email and SMS campaigns Ensure campaign execution and delivery Measure and report program results, refining customer segmentation and customer messaging as appropriate Manage CRM platform and vendor relationship Partner with lease Product team and Engineering teams to ensure customer data integrity across all touchpoints Explore and test new types of communications and communication channels REQUIRED QUALIFICATIONS 5+year's marketing experience in customer acquisition, engagement, retention, and loyalty marketing Experience designing and executing email and SMS campaigns Experience working with the Salesforce Marketing Cloud Strong technical background, problem solving skills, troubleshooting and analytical ability, and attention to detail Ability to establish and maintain strong working relationships with internal and external partners Familiarity with multi-touch attribution PREFERRED SKILLS & EXPERTISE Experience collaborating and coordinating in a geographically dispersed organization (North America) Experience with Adobe Dreamweaver, WordPress, or other web design WHAT WE OFFER Competitive Compensation Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave Company Matched 401k Diversity Alliance Resource Groups Employee Stock Purchase Program Tuition Reimbursement Charitable Gift Matching Job required equipment and services WHO WE ARE Progressive Leasing (NYSE: PRG) is the largest and longest-tenured virtual lease-to-own provider in the United States.The Company's mission is to provide simple and affordable purchase options for credit challenged consumers. Over the last 20+ years, Progressive Leasing's alternative lease-purchase options have helped millions of customers with less than perfect credit acquire needed items with ease. Progressive partners with 30,000retail stores, helping to drive increased revenue and improve customer satisfaction. Learn more at . Progressive Leasing welcomes and encourages diversity in the workplace. We do notdiscriminatein any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business. Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.

Keywords: Regional Recreation Corporation of Wood Buffalo, Draper , Customer Relationship Manager (CRM) Remote, Other , Draper, Utah

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