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Customer Support Representative

Company: Reynolds and Reynolds
Location: Draper
Posted on: June 8, 2021

Job Description:

Position description:This position is a blend between Customer Service and Technical Support. You will be responsible for maintaining and supporting federal, state and lender-specific mortgage documents using our software at our Draper, UT office. You will make necessary updates to our forms products to ensure government compliance and client satisfaction. You will also be responsible for providing customer support and assistance as needed. Other responsibilities could include supporting the sales department with new client set up and packaging documents for mailing. Additionally, working on customers technical issues with the software, troubleshooting, and helping them with any glitches or issues that may occur. This opportunity does include bonus potential based on performance. You will be problem solving, critical thinking, and working with others on a daily basis.Training:On-The JobRequirements:Associates degree or equivalent experienceExcellent communication skills - both written and verbalExceptional attention to detailTroubleshooting and Mortgage industry experience preferredStrong analytical and problem solving skills

Keywords: Reynolds and Reynolds, Draper , Customer Support Representative, Other , Draper, Utah

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