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Senior Business Analyst

Company: Progressive Leasing
Location: Draper
Posted on: June 9, 2021

Job Description:

Job Description

Progressive Leasing is hiring a Senior Business Analyst in Draper, Utah. Reporting to the Senior Manager, Tech Support, you will work cross functionally with other teams at Progressive in order to achieve goals and objectives.

Although you may work remotely on a temporary basis due to COVID-19, this position will be based out of our Headquarters in Draper, UT Living within a reasonable radius is required as it may be necessary for you to visit the office on a business needs basis.


Progressive Leasing, a rapidly growing financial services company, is seeking an experienced Technical Business Analyst. The ideal candidate will have the knowledge and experience necessary to help our technology teams deliver elastic, efficient, fault-tolerant, and secure platforms for our industry leading Desktop, Merchant hardware, and end-user Development/Automation solutions. In this role, you will work closely with the Senior Manager of Corporate Technology and our teams of dedicated technicians and engineers to manage projects, coordinate with other internal teams, document SOPs, define success criteria, analyze metrics data, and drive ITIL process creation and adoption.


  • Analyze technical, business process, and data processing problems, and coordinate resolution
  • Perform data analysis and to identify and develop key performance indicators (KPIs) to predict and improve system performance
  • Coordinate multiple small to large projects in an Agile cross-functional environment leveraging Scrum, business analysis, and project management techniques
  • Have a working knowledge of continuous integration and delivery in the Agile context
  • Have experience working in highly virtualized public and private cloud environments
  • Work with senior team members to implement capacity, health, and security monitoring at every layer of the application stack
  • Have excellent written and verbal communication skills
  • Demonstrate a proven ability to learn and grow through self-study
  • Consider yourself a collaborative service provider to our Corporate Technology customers
  • Have experience supporting a large (>1000 employee), fast-paced, always-on, enterprise technology organization


  • 5+ years of experience as a project lead with emphasis in business and technical analysis
  • Experience with Jira or other, similar Agile project management software
  • Experience with Excel, and other data tools for data mining, analytics, and reporting
  • Familiarity with ServiceNow or other similar CMS / SKMS
  • Understanding and basic technical proficiency with Active Directory, MDM, RMM, Windows OS, macOS platform management.
  • Basic understanding of common protocols and services, including: DHCP, DNS, FTP(S), HTTP(S), LDAP, SIP, SMTP, SNMP, SSH, TCP, UDP
  • Exposure to the following common Agile CI/CD development tools:BitBucket, GitLab
  • Must be able to work in a team environment and/or independently. Must also have strong interpersonal skills.
  • Employee must be able to communicate, both written and verbal, and document work in a clear and concise manner.
  • Employee must also be able to keep up with industry trends and stay current in desktop, laptop, and tablet related technologies.
  • Bachelor's degree in an information technology related field or equivalent work experience is a plus


  • Competitive Compensation; Eligible for STI + LTI
  • Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
  • Company Matched 401k
  • Paid Time Off + Paid Holidays + Paid Volunteer Time
  • Diversity Alliance Resource Groups
  • Employee Stock Purchase Program
  • Tuition Reimbursement
  • Charitable Gift Matching
  • Job Required Equipment & Services Will Be Provided


Progressive Leasing (NYSE: PRG) is the largest and longest-tenured virtual lease-to-own provider in the United States. The Company's mission is to provide simple and affordable purchase options for credit challenged consumers. Over the last 20+ years, Progressive Leasing's alternative lease-purchase options have helped millions of customers with less than perfect credit acquire needed items with ease. Progressive partners with 30,000 retail stores, helping to drive increased revenue and improve customer satisfaction. Learn more at ProgLeasing.com.

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.

Keywords: Progressive Leasing, Draper , Senior Business Analyst, Other , Draper, Utah

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