Service Delivery Manager, Professional Services (Mountain or Pacific Regions)

Company: Proofpoint Inc
Location: Draper
Posted on: June 9, 2021

Job Description:

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Company OverviewAt Proofpoint, we have a passion for protecting people, data, and brands from today's advanced threats and compliance risks. We hire the best people in the business to:Build and enhance our proven security platformBlend innovation and speed in a constantly evolving cloud architectureAnalyze new threats and offer deep insight through data-driven intelCollaborate with customers to help solve their toughest security challengesWe are singularly devoted to helping our customers protect what matters most. That's why we're a leader in next-generation cybersecurity-and why more than half of the Fortune 100 trust us as a security partner.The RoleThe Professional Services Service Delivery Manager will lead the Professional Services team strategy for their defined sales organization, develop new services, as well as outline and implement best practices. This individual is responsible for delivering projects using a shared resource pool with other Professional Services Managers and Service Delivery Managers. The ideal candidate has a demonstrated ability to ensure successful service delivery, and build customer success. The Professional Services Service Delivery Manager will manage to a set of critical KPI used to evaluate their practice.This is a critical and visible role as it involves support for many of Proofpoint's accounts. The Service Delivery Manager is the Professional Services point of contact for all customers within their corresponding sales organization. The Service Delivery Manager will work with the sales organization to ensure successful customer deployment and high customer satisfactionYour day-to-dayWork closely with your corresponding sales organization to ensure customer needs are met and customer satisfaction continues to rank high.Manage business forecasting and capacity planning.Present updates to executive team identifying risks, challenges, and proposed solutions.What you bring to the teamDemonstrated leadership, organizational, and communication skills.#LI-JL3If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Keywords: Proofpoint Inc, Draper , Service Delivery Manager, Professional Services (Mountain or Pacific Regions), Other , Draper, Utah