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Customer Service Representative (No Nights or Weekends and REMOTE!)

Company: Cotiviti
Location: Draper
Posted on: June 9, 2021

Job Description:

Cotiviti is urgently hiring!We are starting to hire for our annual Call Center hiring push, during which we anticipate hiring over 300 new Call Center Agents. We expect to have classes throughout March, April, and May, and possibly June. These positions will start out 100% remote with the potential to go onsite once it becomes safe to do so.Are you ready for a rewarding career in the healthcare industry? Come join our team of 5000+ employees on a growing team of 500+ Call Center Agents in reshaping the economics of healthcare. Cotiviti drives better healthcare outcomes through data analytics. This means taking in billions of clinical and financial data points, analyzing them, and then helping our clients discover ways they can improve efficiency and quality. Learn more at .FANTASTIC PERKS AND BENEFITSNo nights or weekendsNo irate customers or sales calls10 paid holidays a yearIncentive bonuses17 days of accrued Paid Time Off per yearMedical, dental and vision benefits401(k) matching with no vesting periodAccess to Cotiviti Perks at Work - enjoy substantial savings from hundreds of local and national vendorsTuition Reimbursement (after 1 year of employment)Career advancement opportunities both within the Call Center as well as other areas of the business including IT, HR, Finance, Analytics and many other functions.Check out this video to see what it's like to work in our Call Center!this role you will represent our health insurance clients by making outbound phone calls to doctors' offices (and other medical providers) in order to obtain medical records.Contact healthcare provider offices to request copies of medical recordsIdentify and coordinate the method for record retrieval with provider officesMaintain professional and frequent contact with provider offices throughout the record retrieval processProvide accurate and timely updates on the record retrieval status to Cotiviti clientsComplete all responsibilities as outlined on annual Performance plete all special projects and other duties as assigned.Must be able to perform duties with or without reasonable accommodation.Requirements:High School diploma, GED, or equivalent work experiencePrevious call center sales or collections experience preferred, not required. We will provide trainingAbility to communicate clearly through verbal and written communication, using proper spelling and grammarDemonstrated ability to give close attention to details, including planning, executing, and follow up proceduresMust be able to work well in a team environmentDemonstrated understanding of HIPAA regulations preferredTyping speed of 30 words per minute (wpm) with 90% accuracyBasic computer navigational skills4 weeks of training for which 100% attendance is requiredInternet upload speed of 25 mpbs and download speed of 5 mpbs#LI-MV1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Cotiviti, Draper , Customer Service Representative (No Nights or Weekends and REMOTE!), Other , Draper, Utah

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