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Implementation Manager III

Company: HealthEquity Inc.
Location: Draper
Posted on: June 9, 2021

Job Description:

We areCONNECTING HEALTH AND WEALTH.Come be part of remarkable.How you can make a differenceWe are looking for a passionate and talented Implementation Manager III to join our team. With minimal supervision and significant latitude for independent judgment and discretion, this position oversees all aspects of the enterprise client implementation process from initiation to transition. The Implementation Manager III works to ensure a positive client experience during implementation. Implementation assignments include all product offerings across platforms with a focus on large and complex clients that require value-added consulting services. The Implementation Manager III works collaboratively with internal and external customers to deliver quality projects within the specified timeline and scope defined. This position requires mentoring peers and engaging in special projects as assigned by leadership.What you’ll be doingLead internal scoping calls to identify client nuances, requirements and contractual commitments.With a proactive and consultative approach, manage the implementation of new and existing enterprise client projects and work to ensure client satisfaction.Cultivate the client relationship in the implementation phase by setting and managing expectations in the implementation lifecycle. Communicate thoroughly and effectively with the client, specifically focusing on client responsiveness.Assess and evaluate client needs for initial scope of project and develop project specifications and objectives based on the assessment. Review of agreement records to ensure contractual commitments are met during the implementation lifecycle.Prepare and maintain project plans and client-facing communications including - but not limited to - project timelines, schedules, agendas and training plans.Monitor project deliverables and progress through the duration of the project plan and manage deviations as appropriate, including project scope. Consult with the client to develop communications strategy and coordinate the delivery of materials.Confirm configuration of the system(s) as defined in the project scope and specifications to meet the client’s needs. Oversee review of partner files, file layouts and data setup. Coordinate and participate in technical implementation calls.Lead internal team of product subject matter experts and assigned internal department contacts to ensure success in all areas of implementation. Work closely with internal partners (Sales, Client Services, Financial Operations, Card Operations and Fulfillment, Product and Development) to ensure client-specific requirements are executed.Serve as central point of contact in the implementation phase and routinely relay project information to management and key stakeholders including, but not limited to, risk assessments and executive summaries. Proactively identify factors jeopardizing the project and escalate issues to management as appropriate.Manage multiple projects, tasks and responsibilities simultaneously.Develop and maintain product and system knowledge, attend and conduct internal and external training sessions, review enhancement and defect-resolution software release information to maintain current knowledge and understanding of Company products and services.What you will need to be successfulBachelor's degree and/or equivalent experience of 10+ years in benefits or financial services industriesProject management experience of 5+ yearsProject management training (i.e. PMP certification) and/or 3+ years as an Implementation Manager I or Implementation Manager II preferredAbility to work well autonomously and as a part of a cross functional teamApply critical thinkingStrong attention to detailStrong self-starter and self-motivatorFlexible and adaptable based on needs of team and evolution of the roleAbility to quickly and effectively redirect attention Willingness to go above and beyond to contribute to the team’s successBenefits and perks Medical, Dental, Vision401(k) matchPaid Maternity/Paternity leaveOngoing educationPurple with Purpose (paid volunteer time off)HSA contribution and matchAward winning Wellness ProgramConsumer Driven Healthcare (CDH) educationWhy work for HealthEquityHealthEquity has a vision thatby2030 we will make HSAs as wide-spread and popular as retirement accounts.We are passionate about providing a solution that allows American families toconnect health and wealthandbuild health savingsfor life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are ourpurpleculture drives a remarkable experience.Our advice to youHealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring - under federal, state and local laws.

Keywords: HealthEquity Inc., Draper , Implementation Manager III, Other , Draper, Utah

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