Remote Bilingual (English/Spanish) Collections Representative - Full Time
Company: Disability Solutions
Posted on: June 10, 2021
Bilingual Collections Representative
When you join us, you'll be part of dynamic environment with
supporting colleagues as well as exciting and meaningful work where
you can truly make an impact. On our Call Center team you'll ensure
our customers' are successful, and we will make sure you are
supported as well through generous benefits, continuous learning
and clear career progression. On our team, you'll enjoy high
starting wages ($15/hr with a 10% language differential for total
compensation of $16.50/hr) and tuition reimbursement. From day one,
you're eligible for a benefits package that includes medical
coverage for you whole family, dental & vision insurance, and a
401(k) with company match.
What you'll do as a Bilingual Collections
You'll handle Spanish and English out-bound and in-bound calls, set
up payment arrangements, counsel our cardholders on their financial
situations and use your customer service, communication and
influencing skills to figure out why a payment is late and how to
fix the situation. You'll also tackle the important work of getting
past-due accounts up to date.
In this role, you'll have the opportunity to grow and expand your
skills by learning our customer service role. While collections
will be your primary role, you'll also be trained to answer inbound
customer service calls and handle these types of calls periodically
throughout the month.
What you'll need to succeed
You'll be an effective listener, with great communication skills
and strong customer service skills. You'll be the kind of person
who can engage and solve problems, as well as proving your
analytical skills on a daily basis. On top of this, you'll need
proficient computer skills, and be comfortable utilizing
PowerPoint, Word, Excel and Outlook programs.Remote Workou will
work from home, full-time. It will require a quiet, distraction
free environment with access to high speed internet. We will
provide you with the computer, technology and equipment needed to
successfully perform your job. Please note even though this will be
work from home you will need to live within a 2 hour commute of the
Synchrony locations mentioned below.
What you'll need to be considered for this
*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE
FEDERAL DEPOSIT INSURANCE ACT - for more information, click
- 6+ months customer service experience of any kind and/or
military equivalent experience.
- Confidence using a computer
- Fully fluent in English and Spanish
- Be 18-years-old or older
- Have a high school diploma or equivalent
- Live within 2 1/2 hour commute of our Draper, UT location
- Be willing to take a drug test, submit to a background
investigation and submit fingerprints as part of the selection
- Effective 1-1-18, new hires (Level 4-7) must have 9 months of
continuous service with the company before they are eligible to
post on other roles. Once this new hire time in position
requirement is met, the associate will have a minimum 6 months'
time in position before they can post for future non-exempt roles.
Employees, level 8 or greater, must have at least 24 months' time
in position before they can post. All internal employees must have
at least a "consistently meets expectations" performance rating and
have approval from your manager to post (or the approval of your
manager and HR if you don't meet the time in position or
- Legal authorization to work in the U.S. (this is required). We
will not sponsor individuals for employment visas, now or in the
future, for this job opening
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation
to qualified individuals with disabilities. Please tell us if you
require a reasonable accommodation to apply for a job or to perform
your job. Examples of reasonable accommodation include making a
change to the application process or work procedures, providing
documents in an alternate format, using a sign language
interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support
Line so that we can discuss your specific situation. We can be
reached at 1-866-301-5627. Representatives are available from 8am -
5pm Monday to Friday, Central Standard Time.
Synchrony is an Equal Opportunity Employer for all, including
minorities, women, protected veterans and disabled. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, gender, national origin, disability
status, protected veteran status or any other characteristic
protected by law. Federal law requires employers to provide
reasonable accommodation to qualified individuals with
disabilities. Please tell us if you require a reasonable
accommodation to apply for a job or to perform your job.
Apply online at www.syfcareers.com
Keywords: Disability Solutions, Draper , Remote Bilingual (English/Spanish) Collections Representative - Full Time, Other , Draper, Utah
Didn't find what you're looking for? Search again!