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Executive IT Support Analyst

Company: Progressive Leasing
Location: Draper
Posted on: June 12, 2021

Job Description:

Job Description

Progressive Leasing is hiring an Executive IT Support Analyst for our headquarters in Draper, UT. This position serves as the key point of contact for day-to-day "white glove" executive support and Progressive's end user computing (EUC) environment.

THE DETAILS

Analyst duties include tracking and resolving all executive, executive assistants, and key business stakeholder EUC issues in a timely fashion. The ideal candidate must communicate, look, and act professionally at all times. They will have a desire to learn new technologies and have a strong understanding of Windows, macOS, mobile devices, LAN/WAN, printers, communication devices, A/V, and other peripherals.

ESSENTIAL FUNCTIONS

  • Display world class customer focused IT support by developing and maintaining relationships within the business at all levels
  • Perform daily checks on all open executive issues ensuring Service Level Agreement (SLA) and Operational Level Agreement (OLA) compliance
  • Recommend innovative technologies that benefit the company such as automation, new hardware, and new software
  • Evaluate new technology products based on industry best practices and methodologies
  • Resolve complex issues, troubleshoot user problems at the desktop, and/or provide phone support to diagnosis remote customer issues
  • Install, support, and provide end user training for Mobile PDA devices including Apple (iPhone, iPad) and Android platforms
  • Correct hardware problems with supported desktops, laptops, and peripherals by coordinating support with OEM vendors and other internal IT support teams
  • Provide support for projects involving technical rollouts, office moves, and hardware/software upgrades
  • Participate in training programs designed to educate end users about basic and specialized applications Able to
  • Explain complex issues in an easy-to-understand manner (communicate both technically and non-technically)
  • Develop, document, implement, and maintain standard operating procedures and customer service guidelines relating to Desktop Services
  • Provide timely remote support for traveling Executives
  • Collaborate with users to determine and understand business requirements
  • Perform analysis and makes suggestions based on business requests
  • Enhance value and disruption by confidently communicating with senior executives
  • After hours, weekend, and holiday work may be required depending on work volume, outages, and emergency situations

REQUIRED QUALIFICATIONS

  • 2+ years of experience with MAC/Apple
  • 3+ years of IT experience in a multi-vendor end user computing environment
  • Experience working directly with senior executives such as VP, SVP, EVP, and C-Level executives
  • Premium customer service and organizational skills to support executives, department heads, supervisors, administrative personnel, engineers, and staff
  • Strong understanding of desktop software/hardware including printer hardware, and the subsequent implementation, support, and repair of all
  • Strong understanding of desktop operating systems from Microsoft
  • Excellent understanding of operating systems and hardware from Apple
  • Basic understanding of Linux based desktop Operating Systems
  • Basic understanding of desktop imaging technologies such as LDMS
  • Basic understanding of networking protocols, topology, and troubleshooting
  • Basic understanding of technology such as Active Directory, Group Policy, DNS, LDAP, and ActiveSync
  • Moderate understanding of mobile technologies and their implementation in a corporate environment
  • Experience in audio/video conference technology and support
  • Ability to lift up to 50 pounds and move desktop hardware
  • Reliable transportation to and from work with light travel required for supporting satellite offices
  • Ability to provide your own transportation to and from satellite offices and transport desktop related hardware if needed
  • Associates degree in information technology or equivalent combination of education and experience in a multi-vendor end user computing environment

PREFERRED SKILLS & EXPERTISE

  • Certifications/Licenses such as Apple Certified Support Professional (ACSP), MCITP (Microsoft Certified IT Professional), CompTIA A+, etc.
  • Ability to work in a team environment and/or independently and have strong interpersonal skills
  • Excellent communication skills both written and verbal with the ability to document work in a clear and concise manner
  • Ability to keep up with industry trends and stay current in desktop, laptop, and tablet related technologies

WHAT WE OFFER

  • Competitive Compensation
  • Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
  • Company Matched 401k
  • Paid Time Off + Paid Holidays + Paid Volunteer Time
  • Diversity Alliance Resource Groups
  • Employee Stock Purchase Program
  • Tuition Reimbursement
  • Charitable Gift Matching
  • Job Required Equipment & Services Will Be Provided

WHO WE ARE

Progressive Leasing (NYSE: PRG) is the largest and longest-tenured virtual lease-to-own provider in the United States. The Company's mission is to provide simple and affordable purchase options for credit challenged consumers. Over the last 20+ years, Progressive Leasing's alternative lease-purchase options have helped millions of customers with less than perfect credit acquire needed items with ease. Progressive partners with 30,000 retail stores, helping to drive increased revenue and improve customer satisfaction. Learn more at ProgLeasing.com.

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.

Keywords: Progressive Leasing, Draper , Executive IT Support Analyst, Other , Draper, Utah

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