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Product Support Representative - $500 SIGNING BONUS!!

Company: SPOT Business Systems, LLC
Location: Draper
Posted on: November 23, 2021

Job Description:


  • Assist customers with hardware and software issues via telephone
  • Guide customers through trouble-shooting problems, researching answers and guiding client through resolution in a timely, efficient manner
  • Interact and coordinate with other departments and co-workers to resolve customer issues
  • Handle escalated issues that are more complicated to resolve
  • Adhere to established metrics relating to performance and efficiency
  • Maintain accurate documentation of each exchange
  • Follow up on cases that require further research or workSKILLS /EXPERIENCE REQUIREDTechnical Skills
    • Extensive familiarity with Windows 7 or newer
    • Basic computer skills, such as:
    • Ability to navigate file folders and browsers
    • PC and hardware troubleshooting
    • Installing or uninstalling drivers
    • Familiarity with hardware
    • Basic knowledge of SQL, HMTL and basic system networking conceptsCustomer Service Skills
      • Ability to interact with customers in a friendly, professional manner without fail
      • Excellent listening and communication skills
      • Able to present information in a format that is clear and easily understood by the customer
      • Possess strong analytical, problem solving skills
      • Maintain consistent, excellent performance in difficult or high pressure situationsPhysical Requirements (with or without reasonable accommodation):
        • Ability to sit in front of a computer for prolonged periods of time
        • Ability to wear a headset or use a handset telephone for prolonged periods of time
        • Ability to multitask between systemsEXPERIENCE/QUALIFICATIONS
          • High school diploma/GED
          • Minimum 1 year experience in technical support
          • Microsoft certifications a plusJob Type: Full-timePay: $18.00 - $19.00 per hourBenefits:
            • 401(k)
            • 401(k) matching
            • Dental insurance
            • Disability insurance
            • Employee assistance program
            • Flexible spending account
            • Health insurance
            • Life insurance
            • Paid time off
            • Vision insuranceSchedule:
              • 8 hour shift
              • Day shift
              • Monday to Friday
              • Weekend availabilitySupplemental Pay:
                • Bonus payExperience:
                  • Technical Support: 1 year (Preferred)Work Location:
                    • One locationWork Remotely:
                      • NoWork Location: One location

Keywords: SPOT Business Systems, LLC, Draper , Product Support Representative - $500 SIGNING BONUS!!, Other , Draper, Utah

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