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Merchant Success Representative

Company: Acima Credit
Location: Draper
Posted on: November 23, 2021

Job Description:

ACIMAMerchant Success Representatives (MSRs) work with our current retailers to increase lease volume within a portfolio of merchants, provide support, and explain Acima's leasing product. They resolve issues at the point-of-sale with merchants and conduct periodic health checks on accounts within their portfolio. Acima has proven that a strong MSR can increase the lifetime value of merchants through facilitating onboarding with merchants and developing professional relationships with merchants. Ideal candidates will have an ambitious work-ethic as it requires 40-50% of the day working on the phone with our merchant partners.Position Functions:

  • Increase revenue/lease volume
  • Train merchants to use the merchant portal and all aspects of the business.
  • Work with merchants on lease applications, funding, and adjustments.
  • Navigate and maintain key account information in CRM (Salesforce).
  • Develop & maintain expert-level understanding of Acima's lease-to-own product
  • Builds & maintain relationships with key account contacts
  • Diagnose pain points with merchants and Acima's product
  • Lead in cross-department collaboration
  • Manage sales pipeline to increase company lease fulfillment
  • Support Regional Vice President (RVP), Area Sales Managers (ASM), and Inside Sales Representatives (ISR)Schedule and Compensation
    • Customer Success Managers earn salary plus commission, with an average of $75,000 - $85,000.
      • Salary + Bonus
      • Full-Time Position#FSCA

Keywords: Acima Credit, Draper , Merchant Success Representative, Other , Draper, Utah

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