Gear Advisor - Hybrid Model
Company: Music and Arts
Location: Draper
Posted on: May 14, 2022
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Job Description:
Position Overview:Guitar Center embodies the world of creativity
and music by encouraging staff to find their own individual sound.
Our mission is to develop and nurture lifelong musicians and make a
difference in the world by enabling musicians and non-musicians
alike to experience the joy that comes from creating music. We
believe in creating inclusive environments that put our customers
first all the while fulfilling our mission. Our Gear Advisors are
front and center to the success of our business and provide our
customers with the best buying experience possible. You will be
responsible for establishing, servicing, and maintaining a customer
base in a fast paced and fun environment all the while nurturing
our culture of integrity, inclusion, musical passion, and respect.A
few special characteristics that make our Gear Advisors successful:
Customer Focus: Understands customer service principles, and able
to provide an excellent customer experience. Able to connect with
customers in a meaningful way. Is approachable, genuine,
knowledgeable, encouraging, passionate, and committed to helping
customers. Able to step in to handle customer service issues.
Initiative: Able to identify opportunities & issues and follow
through on work activities to capitalize or resolve them. Able to
learn quickly and take positive action without being requested to
do so. Able to develop knowledge and skills including product,
store operations, sales and leadership. Interpersonal
Communication: Able to communicate through various means (written
and verbal) with diverse, individuals, including internal and
external stakeholders at all levels in a clear, concise, positive,
and courteous manner. Able to demonstrate respect to others,
surroundings, and self. Selling: Able to work through Contact
Center training program to gain a base understanding of products
and sales techniques. As our Gear Advisor, you will: Manage all
aspects of customer accounts through multiple contact channels;
email/chat/inbound and outbound phone calls Perform Outbound
calling and other revenue generating activities to increase
existing revenue and develop new revenue Handle inbound sales
requests and establish those customers into your revenue stream
Manage your book of business accounting for key KPIs including but
not limited to net sales, margin %, call counts, and warranty
coverage sales Grow your customer database and build revenue Offer
exceptional service taking advantage of all sales avenues to
achieve and exceed goals Understand and articulate the advantages
of our company over the competition Additional duties as
assignedGear Advisor Perks: Work From Home/hybrid-model options
available HUGE employee discounts on music gear and Guitar Center
products An amazing culture! A robust, comprehensive benefits
program including Gig Leave, to accommodate a musician's tour
schedule Performance based incentive program Incentive based
referral program
Keywords: Music and Arts, Draper , Gear Advisor - Hybrid Model, Other , Draper, Utah
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