Guitar Center- Contact Center Representative
Company: Music and Arts
Location: Draper
Posted on: August 6, 2022
Job Description:
Position Overview: Guitar Center embodies the world of
creativity and music by encouraging staff to find their own
individual sound. Our mission is to develop and nurture lifelong
musicians and make a difference in the world by enabling musicians
and non-musicians alike to experience the joy that comes from
creating music. We believe in creating inclusive environments that
put our customers first all the while fulfilling our mission. Our
Gear Advisors are front and center to the success of our business
and provide our customers with the best buying experience possible.
You will be responsible for establishing, servicing, and
maintaining a customer base in a fast paced and fun environment all
the while nurturing our culture of integrity, inclusion, musical
passion, and respect. A few special characteristics that make our
Gear Advisors successful:
- Customer Focus : Understands customer service principles, and
able to provide an excellent customer experience. Able to connect
with customers in a meaningful way. Is approachable, genuine,
knowledgeable, encouraging, passionate, and committed to helping
customers. Able to step in to handle customer service issues.
- Initiative : Able to identify opportunities & issues and follow
through on work activities to capitalize or resolve them. Able to
learn quickly and take positive action without being requested to
do so. Able to develop knowledge and skills including product,
store operations, sales and leadership.
- Interpersonal Communication : Able to communicate through
various means (written and verbal) with diverse, individuals,
including internal and external stakeholders at all levels in a
clear, concise, positive, and courteous manner. Able to demonstrate
respect to others, surroundings, and self.
- Selling: Able to work through Contact Center training program
to gain a base understanding of products and sales techniques. As
our Gear Advisor, you will:
- Manage all aspects of customer accounts through multiple
contact channels; email/chat/inbound and outbound phone calls
- Perform Outbound calling and other revenue generating
activities to increase existing revenue and develop new
revenue
- Handle inbound sales requests and establish those customers
into your revenue stream
- Manage your book of business accounting for key KPIs including
but not limited to net sales, margin %, call counts, and warranty
coverage sales
- Grow your customer database and build revenue
- Offer exceptional service taking advantage of all sales avenues
to achieve and exceed goals
- Understand and articulate the advantages of our company over
the competition
- Additional duties as assigned Gear Advisor Perks:
- Work From Home/hybrid-model options available
- HUGE employee discounts on music gear and Guitar Center
products
- An amazing culture!
- A robust, comprehensive benefits program including Gig Leave,
to accommodate a musician's tour schedule
- Performance based incentive program
- Incentive based referral program
Keywords: Music and Arts, Draper , Guitar Center- Contact Center Representative, Other , Draper, Utah
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