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Skier Services Sales Team Lead - Winter 2022 - 23

Company: Deer Valley Resort
Location: Draper
Posted on: September 19, 2022

Job Description:

Please note, this position is located at Deer Valley Resort in Park City, UT.DescriptionPURPOSE OF POSITION: Skier Services Lead Sales Agents support a team of guest-facing agents selling ski lessons, ski rentals, childrens center activities and lift ticket products at one or more of the resorts sales locations. Sales Leads oversee accurate transaction booking and payment processing and ensure excellent guest service across the team.? PREFERRED EXPERIENCE:

  • Previous sales and transaction processing experience a plus, preferably agent experience
  • Experience with resort systems, including DVSS and RTP-One
  • Comfortable with Microsoft Office
  • Experience in guest service capacity COMPETENCIES:
  • Attention to detail and high-quality standards
  • Strong verbal and written communication skills; builder of intrapersonal relationships
  • Ability to problem solve and think out-of-the box
  • Strong organizational and time-management skills; ability to multi-task
  • Ability to work well under pressure, tremendous patience and understanding
  • Strong sense of guest service
  • Ability to work effectively as an individual and as part of a team, including job sharing responsibilities? JOB DUTIES/RESPONSIBILITIES:?
  • Oversee a team of agents that sell and process ski lessons, ski rentals, childrens center activities and lift tickets
  • Assist, guide and troubleshoot with agents entering/updating guest information, selling products and processing transactions
  • Oversee ongoing station balancing and troubleshoot out-of-balance situations
  • Communicate assigned daily duties, breaks, lunches, daily policy and process updates/changes, etc.
  • Handle guest problems and alert supervisory team of escalated guest situations
  • Attend and contribute to lead meetings
  • Participate in Lead training sessions pre-season and in-season
  • Assist with pre-season new agent training and returning agent training sessions
  • Train agents in-season, in location, on daily basis
  • Prepare and present staff evaluations; document ongoing performance in agent files and promptly communicate performance issues to supervisory team
  • Mentor, develop and motivate sales agents to promote growth in leadership team
  • Maintain smooth and safe operation of sales locations, including supply stocking, organization/cleaning, and technology support
  • Work as an agent, as needed
  • Work closely and cooperatively with other resort or hotel staff
  • Rotate sales locations to meet business or training needs
  • Perform other duties, as needed or assigned WORKING CONDITIONS AND PHYSICAL DEMANDS
  • Sit and/or stand behind a computer or counter 6-9 hours a day
  • Available to work weekends and holidays
  • Ability to work in all Deer Valley sales locations, as needed
  • Ability to lift, carry, or otherwise move and position a minimum of 25 pounds on an occasional basis
  • Work in a busy, indoor environment, frequently conversing with guests, team members and other employees DEER VALLEY SKIER SERVICES EXPECTATIONS
  • Exemplify a strong work ethic
  • Function as a team player
  • Display Deer Valleys Values (Excellence, Team, Respect, Integrity) in daily operations and interactions
  • Interact with Skier Services team members and other Deer Valley Resort employees in a positive and professional manner
  • Communicate any suggestions or concerns to supervisory team in a timely manner
  • Speak and act professionally while on duty
  • Support/follow Deer Valley Resort policies and procedures and Deer Valley Employee Handbook guidelines
  • Be a good example to those around you with a positive, supportive attitude DATES OF EMPLOYMENT: Early November Mid-April RequirementsRequired
Preferred
Job Industries
  • Hotel & Hospitality

Keywords: Deer Valley Resort, Draper , Skier Services Sales Team Lead - Winter 2022 - 23, Other , Draper, Utah

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