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Warranty Specialist

Company: Ubiquiti Inc.
Location: Draper
Posted on: May 21, 2023

Job Description:

We are seeking a professional, skilled Warranty Specialist to work at our Draper, UT location. The Warranty
Specialist is responsible for supporting the warranty claims process.
Principle Duties and Responsibilities:

  • Manage and process warranty claims and inquiries through the collection of data, research of claims, and investigation.
  • Respond to customer's inquiries or questions professionally and effectively.
  • Determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies.
  • Provide effective and timely communication to all internal and external contacts.
  • Possess knowledge of the product lines to be able to demonstrate and discuss with customers.
  • Answering emails from customers, gathering needed data to process warranty claims, providing instructions on submitting warranty claims.
  • Perform additional duties to support ongoing business needs.Knowledge & Skills:
    • Customer services skills, particularly in managing challenging customers and their issues
    • Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
    • Developing rapport and effective listening skills
    • Professionalism - patience, poise and tact
    • Ability to deal with high volume customer traffic
    • Knowledge and experience working in a process management system and priority setting
    • Must have good computer skills including Microsoft Office; Word, Excel, and Outlook & Data entry
    • Effective verbal and written communication skills including listening skills
    • Demonstrated focus on details and accuracy
    • Ability to use good judgment and strong work ethics and integrity on the job
    • Effective organizational skills and time management skills including ability to prioritize and multitask.
    • Ability to effectively establish positive working relationships with internal and external customers and employees
    • Ability to understand and follow procedures, work instructions and company policiesEducation:
      • High school diploma or GED required.Powered by JazzHR

Keywords: Ubiquiti Inc., Draper , Warranty Specialist, Other , Draper, Utah

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