Warranty Specialist

Company: Ubiquiti Inc.
Location: Draper
Posted on: May 21, 2023

Job Description:

We are seeking a professional, skilled Warranty Specialist to work at our Draper, UT location. The Warranty
Specialist is responsible for supporting the warranty claims process.
Principle Duties and Responsibilities:

• Manage and process warranty claims and inquiries through the collection of data, research of claims, and investigation.
• Respond to customer's inquiries or questions professionally and effectively.
• Determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies.
• Provide effective and timely communication to all internal and external contacts.
• Possess knowledge of the product lines to be able to demonstrate and discuss with customers.
• Answering emails from customers, gathering needed data to process warranty claims, providing instructions on submitting warranty claims.
• Perform additional duties to support ongoing business needs.Knowledge & Skills:
  • Customer services skills, particularly in managing challenging customers and their issues
  • Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
  • Developing rapport and effective listening skills
  • Professionalism - patience, poise and tact
  • Ability to deal with high volume customer traffic
  • Knowledge and experience working in a process management system and priority setting
  • Must have good computer skills including Microsoft Office; Word, Excel, and Outlook & Data entry
  • Effective verbal and written communication skills including listening skills
  • Demonstrated focus on details and accuracy
  • Ability to use good judgment and strong work ethics and integrity on the job
  • Effective organizational skills and time management skills including ability to prioritize and multitask.
  • Ability to effectively establish positive working relationships with internal and external customers and employees
  • Ability to understand and follow procedures, work instructions and company policiesEducation:
    • High school diploma or GED required.Powered by JazzHR

Keywords: Ubiquiti Inc., Draper , Warranty Specialist, Other , Draper, Utah