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Desktop Support Technician

Company: TEKsystems
Location: Draper
Posted on: February 22, 2021

Job Description:

Description:TEKsystems is looking for a highly talented individual to join its EUS team. Responsibilities: - Proactively refresh End of Life (EOL) systems - Provision computer assets in the new hire on boarding process both onsite and remote- Monitor and remediate client health (SCCM, Anti-virus and related)- Supporting video & teleconferencing hardware- Setup and Removal of hardware and software- Provide timely updates to our customers and tickets- Enable accurate procurement requests and inventory management including auditing and reporting while maintaining our standards- Accurately update and close tickets on time and within service levels- Monitor support queue tickets and chat volumes daily - Support the Knowledge base and ensure articles are accurate and update or flag to KB Manager for review- Support video and teleconference technology, printers and various brands of hardware (Windows and Mac)- Become a trusted advisor who consults with users on best practices and recommended courses of action- Resolve issues confidently and quickly in an walkup IT lounge environment or remote chat sessions- Learn, implement and train others on new technologies- Other duties as assignedJob Requirements: - 1+ years of desktop support experience, preferably in a medium to large end user environment - Be able to work from corporate office and remotely as schedule demands- Knowledge of universal client image creation, management and testing - Experience with, ticketing systems, active directory, VPN solutions, WLAN, LAN and basic knowledge of TCP/IP - Proven ability working with cross functional teams - Knowledge of client and server operating systems, and machine architectures in a Windows environment. - Knowledge of client and system architecture for Mac is preferred. - Exceptional verbal and written communication skills focused on ensuring customer satisfaction. Proven problem solving skills with an emphasis on quick problem resolution for a highly technical user base - Keep abreast of technological changes/innovation and identify how they can be applied in support of company goals. - Expertise in configuration and use of iOS and Android devices - Clear written and verbal communication skills- Proficient with Windows and Mac hardware and operating systems - Unix\Linux a plusTop Skills Details:1. Support in an enterprise environment.2. Troubleshooting both MAC and Windows applications.3. Customer Service. The whole focus is on the level of support these technicians can give to the internal employees.


About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Draper , Desktop Support Technician, Professions , Draper, Utah

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