Desktop Support Technician
Company: TEKsystems
Location: Draper
Posted on: February 22, 2021
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Job Description:
Description:TEKsystems is looking for a highly talented
individual to join its EUS team. Responsibilities: - Proactively
refresh End of Life (EOL) systems - Provision computer assets in
the new hire on boarding process both onsite and remote- Monitor
and remediate client health (SCCM, Anti-virus and related)-
Supporting video & teleconferencing hardware- Setup and Removal of
hardware and software- Provide timely updates to our customers and
tickets- Enable accurate procurement requests and inventory
management including auditing and reporting while maintaining our
standards- Accurately update and close tickets on time and within
service levels- Monitor support queue tickets and chat volumes
daily - Support the Knowledge base and ensure articles are accurate
and update or flag to KB Manager for review- Support video and
teleconference technology, printers and various brands of hardware
(Windows and Mac)- Become a trusted advisor who consults with users
on best practices and recommended courses of action- Resolve issues
confidently and quickly in an walkup IT lounge environment or
remote chat sessions- Learn, implement and train others on new
technologies- Other duties as assignedJob Requirements: - 1+ years
of desktop support experience, preferably in a medium to large end
user environment - Be able to work from corporate office and
remotely as schedule demands- Knowledge of universal client image
creation, management and testing - Experience with, ticketing
systems, active directory, VPN solutions, WLAN, LAN and basic
knowledge of TCP/IP - Proven ability working with cross functional
teams - Knowledge of client and server operating systems, and
machine architectures in a Windows environment. - Knowledge of
client and system architecture for Mac is preferred. - Exceptional
verbal and written communication skills focused on ensuring
customer satisfaction. Proven problem solving skills with an
emphasis on quick problem resolution for a highly technical user
base - Keep abreast of technological changes/innovation and
identify how they can be applied in support of company goals. -
Expertise in configuration and use of iOS and Android devices -
Clear written and verbal communication skills- Proficient with
Windows and Mac hardware and operating systems - Unix\Linux a
plusTop Skills Details:1. Support in an enterprise environment.2.
Troubleshooting both MAC and Windows applications.3. Customer
Service. The whole focus is on the level of support these
technicians can give to the internal employees.
About TEKsystems:
We're partners in transformation. We help clients activate ideas
and solutions to take advantage of a new world of opportunity. We
are a team of 80,000 strong, working with over 6,000 clients,
including 80% of the Fortune 500, across North America, Europe and
Asia. As an industry leader in Full-Stack Technology Services,
Talent Services, and real-world application, we work with
progressive leaders to drive change. That's the power of true
partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
Keywords: TEKsystems, Draper , Desktop Support Technician, Professions , Draper, Utah
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