Client Services Analyst - Work From Home

Company: UnitedHealth Group
Location: Draper
Posted on: November 12, 2021

Job Description:

If you are located within Draper, UT, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.The Account Coordinator is a tactical position that proactively addresses the needs of their assigned accounts, including the administration of bank files, troubleshooting errors, creation of reports and escalation resolution for employer groups and internal partners. The Account Coordinator must be focused on customer success with a collaborative and customer-centric mind.This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7am-4pm or 8am-5pm MST. It may be necessary, given the business need, to work occasional overtime. Although the role is telecommute, ability to travel to the office will be required. Our office is located at 12921 S Vista Station Blvd Suite 200, Draper, UT 84020. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities:

• Manages ongoing contract relationships and service delivery to clients for one or more accounts.
• Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts.
• Builds relationships with employer/group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery.
• Represents client internally and coordinates with other business units to implement client systems, complete projects, and address ongoing service needs.
• Ability to work independently; the daily tasks require the Account Coordinator to make decisions on their own relative to the management of their assigned accounts and proactively address issues from the employer groups HR departments and/or vendors.
• Act as a resource for others; the Account Coordinator must be available to educate both internal and external customers on the correct approach to resolving issues and encourage best practice options.
• Self-motivated with an aggressive attitude and creative drive; the Account Coordinator must employ problem solving techniques on a daily basis and also the have the ability to communicate escalated issues appropriately to upper management and internal partners.
• Proactively address possible issues which would affect other employer groups.
• Detail oriented with strong analytical and problem solving skills that comply with operational regulations.
• Anticipate customer needs and proactively identifies solutions while working closely with internal and external clients to ensure accuracy.
• Delivering in-depth information to the employer regarding account set-up, account funding, and other aspects of the account.
• Basic, structured, standard approach to work.You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  • High School Diploma / GED (or higher)
  • 2+ years experience with account management.
  • 1+ years Sales Support experience.Preferred Qualifications:
    • Bachelor's Degree (or higher)
    • Experience with SalesForce.com tools.
    • Experience with health accounts HSAs, FSAs, HRAs and RRAs.
    • Previous experience in the banking industry.Telecommute Requirements
      • Reside within Draper, UT
      • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
      • Ability to keep all company sensitive documents secure (if applicable)
      • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status. Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: Healthcare, health care, Managed Care, Enrollment, Eligibility, Medicare, Medicaid, Customer Service, Claims, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #rpo

Keywords: UnitedHealth Group, Draper , Client Services Analyst - Work From Home, Professions , Draper, Utah