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Quality Assurance Analyst I

Company: Selene Finance
Location: Draper
Posted on: November 18, 2021

Job Description:

Description/Job SummaryOur Company:Selene Holdings, LLC is one of the top residential mortgage companies uniquely positioned to customize loan servicing options for each homeowner. We have separate Title and Diligence businesses that enable us to provide comprehensive services to our partners and customers. Since launching in 2007, we passionately work to provide creative loan resolution strategies designed to preserve homeownership. With the power of Pretium behind us we are positioned for continued expansion and growth. Join us on our mission to transform mortgage servicing and help preserve home ownership throughout the United States.Job Description: The primary role of the Quality Assurance Analyst is to perform audit reviews in one of the following areas, Foreclosure, Bankruptcy, or Loss Mitigation. This position will be the 1st line of defense support for the assigned department.Key Responsibilities: Completesassignedqualityassurance auditreviewstimelyperassignmentandinlinewithSLA.Works to identify key risks in the assigned area and escalates concerns to their supervisor.Provide feedback to supervisor on success and failures identified during the Quality Assurance process.Reports any training needs or opportunities to management.Provide procedures and address issues that may hinder accuracy, timeliness and/or deadlines.Ensure regulatory and operational compliance for loans reviewed.Responsive to internal and external customers needs in a timely, accurate and professional manner.Qualifications: 0-2 years' experience in operations, operational risk, or risk management; mortgage servicing experience preferred.Bachelor's Degree preferred in a related discipline such as Business, Public Policy, Communications, or Public Relations.Excellent communication skills across multiple stakeholder levels, both internally and customer-facing.High level of attention to detailOutstanding analytical capabilities to deconstruct a complex situation into root causes.Ability to judge and assess situations in a very objective manner.Ability to maintain a calm demeanor in critical, escalated, fast-paced situations.Demonstrated analytical-thinking and problem-solving experience.Able to prioritize one's own daily activities.Capable of working in a team environmentCan us good judgementWhy Selene?Selene Finance LP is committed to the total well-being of its employees therefore offers one of the best benefits package available in the industry today which includes:Paid Time Off (PTO)Medical, Dental Employee Assistance ProgramFlexible Spending AccountHealth Savings AccountPaid Holidays (10 days off)Company paid Life InsuranceMatching 401(k) PlanThe job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene Finance LP reserves the right to amend and change responsibilities to meet business and organizational needs.by Jobble

Keywords: Selene Finance, Draper , Quality Assurance Analyst I, Professions , Draper, Utah

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