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Lead Risk Operations Analyst, Credit Card processing

Company: Bill.com
Location: Draper
Posted on: January 9, 2022

Job Description:

About Bill.comBill.com, together with its wholly owned subsidiaries Divvy and Invoice2go, is focused on being the one stop shop that simplifies, digitizes, and automates complex financial operations for small and midsize businesses. Customers use the platform to manage end-to-end financial workflows and to process payments. The AI-enabled, financial software platform creates connections between businesses and their suppliers and clients. It helps manage cash inflows and outflow. The company partners with several of the largest U.S. financial institutions, the majority of the top 100 U.S. accounting firms, and popular accounting software providers. Bill.com has its headquarters in San Jose, California with offices in Houston, Texas, Draper, Utah, and Sydney, Australia.Mission:Invoice2go, a subsidiary of Bill.com, is a technology company that helps small business owners run and grow their business their way. Simple from start to finish, Invoice2go gives users an all-in-one platform to manage customer relationships, send invoices, accept payments, improve cash flow, create an online presence, and much more. These features help users stay organized, look and feel professional, win more jobs, and ensure that tax season is a breeze.Are you willing to take initiative and make decisions? Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career? You'll have the independence to learn, lead and drive change, and be a part of a culture of extraordinary service, empowerment, and collaboration. Come join our Risk and Payment Operations team!Responsibilities:As a Risk & Payment Operations Lead for our Card Payments team, you will oversee the day to day activities for our credit card processing operations. Bringing subject matter expertise of card payments fraud risk, account takeovers and disputes processes, you will work with operations managers to build and track operational risk strategy and will be the key driver of intra-functional processes and policy improvements. You will be responsible for escalated & high-level risk management analysis and investigations related to fraudulent card processing activities.This includes the review of new and existing accounts, unusual transactions, analysis and investigations of deposits and new account fraud, card fraud, etc. You will have significant interaction and monitor communications with business partners across Invoice2go and its vendors, as well as with law enforcement agencies and industry associations. This position works closely with cross-functional stakeholders across engineering, customer success, product, marketing and more!Additionally, you will oversee day to day card processing operations, including the coordination and training of new and existing analysts, scheduling, productivity, quality assurance reviews and coaching. Professional Experience/Background to be successful in this role:A bachelor's degree with relevant concentration in finance, criminal justice, or other relevant field 6-7 years of related work experience in fraud analysis or a similar field 3+ years of demonstrated investigations work, with preference for combined internal and external experience that is e-commerce or financial services related. Experience using your ingenuity to make quick, high-quality decisions on complex issuesExcellent oral and written communication skills, with the ability to effectively communicate with customers and business partners to resolve any issues of risk or fraudStrong organizational and prioritization skills so that you can handle a variety of projects simultaneously and be adaptable and flexible while responding to deadlines and workflow fluctuationsThe ability to prepare cases and work constructively with law enforcement in pursuit of detailed investigations, prosecution and restitution, while maintaining confidentialityDeliver training or mentoring for new hires to support Risk and Payment Operations confidence development Know how to work with process or product analysts to build and enhance operational processes for new productsHands-on experience in Visio, Lucid Charts, Jira, SmartSheet and Confluence is a plus.Competencies (Attributes needed to be successful in this role):Functional/Technical ExpertiseValuesLearning Abilities/Tech SavvyCommunicationProblem SolverTeam PlayerLeadershipAbility to make sound judgement callsMentor/Coaching/TrainingExpected Outcomes:Within 90 days, to be able to successfully serve as a subject matter expert pertaining to Invoice2go Money Risk and Payment Operations and train additional analysts on the policies and procedures associated with this team. Within 120 days, assist in the development of new procedures, training materials, and reporting required for a successful Risk and Payment Operations team. Within 1 year, lead the Payment and Risk Operations team as a Team Manager assisting in the quality and development of Risk Operations Analysts, navigate stakeholder meetings related to Risk and Payment Operations. This role can be located in either Draper, UT or Houston, TX and is expected to work an on site hybrid model. Bill.com is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law.Bill.com Culture:--- Humble - No ego--- Fun - Celebrate the moments--- Authentic - We are who we are--- Passionate - Love what you do --- Dedicated - To each other and the customerOur Applicant Privacy Notice describes how Bill.com treats the personal information it receives from applicants.

Keywords: Bill.com, Draper , Lead Risk Operations Analyst, Credit Card processing, Professions , Draper, Utah

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